ACT Ops Associate, GM Field
1 month ago
Description
Key Responsibilities:
· Key in the information in system. Make sure the information in system is correct and align with requirement.
· Follow the SOP and requirement to check the material and contact seller to clarify unclear information.
· Escalate the issue and problem timely. Focusing on process improvement that would provide the best possible seller/customer experience.
· Manage daily, weekly or monthly business reporting as required.
· Additional duties assigned by leadership as business related services and products continue to expand.
We are open to hiring candidates to work out of one of the following locations:
Chengdu, 51, CHN
Basic Qualifications
Associates Degree or Equivalent
Excellent written and oral communication skills in Mandarin and English
Proficient in Microsoft Office products (Excel and Word)
Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
1-3 years of experience in brokerage, logistics or freight forwarding fields
Preferred Qualifications
Bachelors Degree
Customer service experience with a multinational logistics related company
Direct experience with United States import brokerage requirements and documentation
Experience with data analysis in Microsoft Excel
Global perspective and solid understanding of business objectives
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