Manager, Seller Operation Management, GM Field

4 weeks ago

Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Global Mile is a team of highly experienced logistics professionals, enabling Amazon's international selection expansion goals through providing Customers a one stop shop for international transportation, providing end-to-end supply chain solutions for our Customers. Within this team, our Operations is seeking a self-motivated leader with experience in cross boarder logistics experience to join us.

Key job responsibilities
1. Lead and direct Amazon Global Logistics Seller Operation Team at Chengdu.
2. Manage a group of managers to invent for customer experience and simplify for operation efficiency.
3. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions.
4. Guide the team towards continuous improvements using data, metrics, and customer feedback.
5. Develop operations process to achieve business goals and to obsess the customer.
6. Manage complex operational issues by developing, tracking and analyzing key performance indicators.
7. Provide regular performance metrics report focusing on operational excellence and customer experience.
8. Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers.
9. Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program and system launches.
10. Be the Voice of the Customer and provide feedback to the team to improve customer experience.
11. Handle complex problems/efforts, decisions, and escalations.
12. Communicate and drives strategic initiatives.
13. Ensure the right people are in the right job and creates leadership opportunities.
14. Any Add-hoc task assigned by leaders.

We are open to hiring candidates to work out of one of the following locations:

Chengdu, 51, CHN

BASIC QUALIFICATIONS

1. Rich experiences in managing large operations/customer service teams with extensive knowledge in Logistics.
2. Ability to attract, develop & retain talents in the organization.
3. Experienced in managing, coaching, and develop Team Leads on various aspects of their jobs.
4. Understand legal and commercial framework and documentation across all the Logistics products and processes including Sea, Air, customs documentation, import/export, international trade, and trade compliance.
5. 10+ years experiences in freight forwarding, focusing on Customer Service, Operations, or Key Account management.
6. Customer-facing and interaction skills with high level of customer orientation.
7. Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment.
8. Good influential skills to effectively communicate, negotiate, manage business partners and teams in Chinese and English via oral and written.
9. Convey a sense of urgency, drive issues to closure, persist despite of obstacles and opposition.
10. Be passionate about customer obsession and cost, and be effective when working under fast-paced environment.
11. Proactive and exhibit excellent problem-solving capabilities.
12. Excellent project management skills with a proven ability to design effective solutions and drive projects to successful implementation.
13. Capable in working and driving change effectively in loosely defined situations.
14. Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights.
15. Must be self-motivated/self-directed, and able to manage multiple work streams simultaneously and flawlessly

PREFERRED QUALIFICATIONS

1. Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.
2. Experience in cross boarder logistics in e-commerce.
3. Certified in Quality, Six Sigma, or Lean.
4. Proven experience in leading cross-functional projects and managing company-wide programs.

  • Seller Operations Specialist, Seller Operations

    3 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Amazon Global Logistics in China is a team of highly experienced logistics professionals actively participating in Amazon's international expansion goals. Our team is responsible for providing FBA Sellers a one-stop shop for international transportation service, providing end-to-end supply chain solutions for our Customers. We are seeking a highly motivated...

  • Team Manager, Seller Service, Seller Service

    3 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Amazon Global Logistics in China is a team of highly experienced logistics professionals actively participating in Amazon's international expansion goals. Our team is responsible for providing FBA Sellers a one-stop shop for international transportation service, providing end-to-end supply chain solutions for our Customers. We are seeking a highly motivated...

  • Seller Operations Site Leader

    3 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    1. Lead and direct Amazon Global Logistics Chengdu Seller Operations as the Site Leader. 2. Manage a group of managers to invent for customer experience and simplify for operation efficiency. 3. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. 4. Guide the team towards continuous...

  • ACT Ops Associate, GM Field

    3 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Key Responsibilities: · Key in the information in system. Make sure the information in system is correct and align with requirement. · Follow the SOP and requirement to check the material and contact seller to clarify unclear information. · Escalate the issue and problem timely. Focusing on process improvement that would provide the best possible...

  • Biz Ops Enablement

    3 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program...

  • Biz Ops Enablement

    6 days ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program...

  • Seller Consultant, CN2EUX

    3 weeks ago

    Chengdu, China Amazon (Shanghai) International Trading Co., Ltd. (Chengdu Branch) - P15 Full time

    Amazon is looking for a smart and ambitious Seller Consultant to join its China team, focusing on expanding CN Sellers' business to new marketplaces. The objective of this role is to give facilitation to CN sellers to help them quickly onboard new marketplaces, by offering them necessary business guidance and removing potential barriers for them. You will...

  • Export Ops Assoc.-document, GM Field

    3 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    *Primary task*Following SOP and other requirement to validate data/information provided by customer.Contacting with customer if the data/information is unclear/incorrect.Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement.Escalating issues and problems encountered in daily...

  • Account Manager

    6 days ago

    Chengdu, China Amazon (Shanghai) International Trading Co., Ltd. (Chengdu Branch) - P15 Full time

    We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the...

  • Selling Partner Support Team Manager

    3 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    The role of a Seller Support Manager is to create high performing teams that will deliver operational excellence to our Sellers. The role will be required to effectively manage large-scale teams within a complex Business environment. As a Manager of people mangers the role will provide behavioral coaching, guidance, and mentorship to Supervisors; driving...

  • PSS Team Manager

    3 weeks ago

    Chengdu, China Amazon Joyo Co., Ltd. Full time

    Selling Partner Support (SPS) is the organization within Amazon Merchant business unit that provides world-class support to millions of Amazon Selling Partners (SPs) in 20 different platforms. SPs are our customers and we help eliminate problems associated with selling their products on Amazon. SPS acts as the primary interface between Amazon and SPs, will...

  • Selling Partner Support Associate

    7 days ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Seller Support at AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team...

  • Selling Partner Support Associate

    3 weeks ago

    Chengdu, China Amazon Full time

    DESCRIPTIONSeller Support at AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller...

  • Selling Partner Support Associate

    3 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Seller Support at AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team...

  • Selling Partner Support Associate

    4 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Seller Support at AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team...

  • Selling Partner Support Associate

    1 week ago

    Chengdu, Sichuan, China Amazon Full time

    Seller Support at AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary...

  • Team Supervisor

    3 weeks ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    Seller Support at AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team...

  • Team Supervisor

    2 weeks ago

    Chengdu, Sichuan, China Amazon Full time

    Seller Support at AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary...

  • Sr. Operation Marketing Manager, PDT, Beijing/Shanghai/Guangzhou/Wuhan/Chengdu

    2 weeks ago

    Chengdu, China Takeda Full time

    Description PURPOSE Motivate team members to execute the product strategies and action plans from central marketing; plan the activities and action plans of responsible region to ensure the consistency with the company strategy; develop and maintain the regional KOLs/Speakers. Read and analyze the sales data and provide feedback of competitive...

  • Software Development Engineer, Amazon Global Logistics Tech

    3 days ago

    Chengdu, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    Amazon Global Mile Cross Border Fulfillment (XBF) team is focused on breaking down barriers to allow 3rd party sellers to sell their items to customers around the world. The XBF team develops software that removes friction from the process of cross border selling for 3rd party sellers. We need your help to grow the business by building highly-available,...