Guest Relationship Officer

Job Number 24151960 Job Category Rooms & Guest Services Operations Location The Westin Yantai, 238 Haibin Road, Yantai, Shandong, China Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

POSITION SUMMARY Loyalty Officer is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she is involved in all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up via post-stay feedback received through GXP...

Job DescriptionAssist the Flywire Agents team to liaise and build relationships with crucial points of contact in China.Assist and consult on strategic plans for each potential agent partner to maximize user utilization and growth.Assist and manage on-boarding process for new agents and partners (f2f or virtual.)Present products and services to agents and...

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key,...

POSITION SUMMARY Perform general office duties to support Sales & Marketing (., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages...

POSITION SUMMARY The Sales Support Specialist plays a crucial role in assisting the Sales & Marketing team with various administrative tasks, including but not limited to organizing documents, managing correspondence, and ensuring efficient office operations. This position involves preparing essential sales documentation throughout the sales cycle, such...

JOB SUMMARY  The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize...

POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...

POSITION SUMMARY Respond to guest requests for special arrangements or services (., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the...

POSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station....

Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesAssist staff with expediting problem payments and resolving...

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

POSITION SUMMARY Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and...

POSITION SUMMARY Assist staff with expediting problem payments (., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or...

POSITION SUMMARY Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and...

POSITION SUMMARY Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards. Identify and report preventative or other maintenance issues in public areas or guest rooms. Request preventative maintenance or non-urgent repairs using appropriate method. Contact other departments directly for urgent repairs....

POSITION SUMMARY Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist...

Job Number 24146326 Job Category Food and Beverage & Culinary Location Sheraton Yantai Golden Beach Resort, 88 Haibin Road, Yantai, Shandong, China Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that...

Job SummaryWe are seeking a skilled Maintenance Engineer I to join our team at Marriott International. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our properties by performing routine maintenance, repairs, and preventative maintenance tasks.Key ResponsibilitiesRespond to and resolve guest repair...

POSITION SUMMARY Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment,...