Supervisor-At Your Service为您服务中心主管
7 months ago
POSITION SUMMARY
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Agent-At Your Service为您服务中心接线员01-02
7 months ago
Yantai, China Marriott International Full timePOSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...
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Supervisor-Engineering楼宇服务主管
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Attendant-Recreation健身中心服务员
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Attendant-Laundry洗衣房服务员01-02/制服房服务员
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Supervisor-Human Resources人力资源主管
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Concierge礼宾主管01-02
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Maintenance and Engineering Supervisor
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Engineering Services Manager
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Attendant-Dining Room送餐部领班/送餐部服务员
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Clerk-Accounting财务文员
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Sales Coordinator宴会销售主任
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Supervisor-Front Office前台经理
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Yantai, China Marriott International Full timePOSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key,...
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Supervisor-Loss Prevention防损部督导
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Front Desk Team Lead
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Housekeeper-Public Area-Lead公共区域督导/公共区域经理
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Yantai, China Marriott International Full timePOSITION SUMMARY Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards. Identify and report preventative or other maintenance issues in public areas or guest rooms. Request preventative maintenance or non-urgent repairs using appropriate method. Contact other departments directly for urgent repairs....
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