Reservation Coordinator

Job Summary

We are seeking a detail-oriented and customer-focused Reservation Coordinator to join our team at Marriott International. This role is responsible for processing all reservation requests, changes, and cancellations in a timely and accurate manner.

About the Role

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will be responsible for verifying availability of room types and rates, explaining hotel policies to guests, and accommodating special requests.

Key Responsibilities

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• Process all reservation requests, changes, and cancellations in a timely and accurate manner.\
• Verify availability of room types and rates.\
• Explain hotel policies to guests, including guarantee, special rate, and cancellation policies.\
• Accommodate special requests and document them accordingly.\
• Answer questions about hotel facilities and services, as well as room accommodations.\
• Input and access data in the reservation system.\
• Indicate special room reservation types by inputting the correct code and rate into the reservation system.\
• Follow proper escalation procedures when addressing guest concerns.\
• Maintain confidentiality of proprietary information and protect company assets.\
• Welcome and acknowledge guests according to company standards.\
• Anticipate and address guests' service needs.\
• Develop and maintain positive working relationships with others.\
• Support team to reach common goals.\
• Comply with quality assurance expectations and standards.\
• Perform other reasonable job duties as requested by Supervisors.\
• Maintain a clean and professional appearance at all times.\\