Front Desk Team Lead

3 weeks ago


Yantai, Shandong, China Marriott International Full time
Job Overview

This position is responsible for supervising the front desk operations at Marriott International. The successful candidate will have excellent communication and leadership skills, with a strong focus on providing exceptional guest experiences.

About the Role

We are seeking an experienced Front Desk Supervisor to lead our front desk team. As a key member of our hotel staff, you will be responsible for ensuring seamless check-in and check-out processes, resolving guest issues promptly, and maintaining high standards of customer service.

Key Responsibilities:
  • Supervise front desk staff to ensure efficient check-in and check-out procedures.
  • Manage guest complaints and resolve issues in a professional and courteous manner.
  • Maintain accurate records and perform tasks related to guest accounts, including room assignments and payment processing.
  • Communicate effectively with colleagues and management to ensure seamless operations.
  • Participate in training and development programs to enhance knowledge and skills.
Requirements:

To be considered for this role, you must possess:

  • Excellent communication and leadership skills.
  • A minimum of 1-2 years of experience in a front desk or hospitality-related role.
  • A strong focus on providing exceptional guest experiences.
  • The ability to work well under pressure and maintain composure in fast-paced environments.
  • Familiarity with hotel operations software and technology.
What We Offer:

As a Front Desk Supervisor at Marriott International, you can expect:

  • A competitive salary: $60,000 - $80,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The chance to work with a dynamic and diverse team in a fast-paced environment.
  • A stable and secure job with opportunities for career advancement.


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