Front Desk Team Lead
3 weeks ago
This position is responsible for supervising the front desk operations at Marriott International. The successful candidate will have excellent communication and leadership skills, with a strong focus on providing exceptional guest experiences.
About the RoleWe are seeking an experienced Front Desk Supervisor to lead our front desk team. As a key member of our hotel staff, you will be responsible for ensuring seamless check-in and check-out processes, resolving guest issues promptly, and maintaining high standards of customer service.
Key Responsibilities:- Supervise front desk staff to ensure efficient check-in and check-out procedures.
- Manage guest complaints and resolve issues in a professional and courteous manner.
- Maintain accurate records and perform tasks related to guest accounts, including room assignments and payment processing.
- Communicate effectively with colleagues and management to ensure seamless operations.
- Participate in training and development programs to enhance knowledge and skills.
To be considered for this role, you must possess:
- Excellent communication and leadership skills.
- A minimum of 1-2 years of experience in a front desk or hospitality-related role.
- A strong focus on providing exceptional guest experiences.
- The ability to work well under pressure and maintain composure in fast-paced environments.
- Familiarity with hotel operations software and technology.
As a Front Desk Supervisor at Marriott International, you can expect:
- A competitive salary: $60,000 - $80,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- The chance to work with a dynamic and diverse team in a fast-paced environment.
- A stable and secure job with opportunities for career advancement.
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