Hotel Front Desk Manager Assistant

7 days ago

Yantai, Shandong, China Marriott International Full time

Job Summary

We are seeking an experienced and skilled Hotel Front Desk Manager Assistant to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in experience.

Key Responsibilities:

  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Set up accurate accounts for each guest upon check-in
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
  • Block rooms in the computer and identify designated requirements and requests
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Count bank at the beginning and end of shift
  • Balance and drop receipts according to Accounting specifications

Additional Responsibilities:

  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
  • Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Fulfill all company policies and procedures
  • Maintain confidentiality of proprietary information
  • Anticipate and address guests' service needs
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards

Requirements and Qualifications:

  • Able to stand, sit, or walk for an extended period of time
  • Movable objects weighing less than or equal to 10 pounds without assistance

Salary Range:$45,000 - $60,000 per year

About Us:

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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