Application Scientist

2 weeks ago

Shanghai, Shanghai, China Thermo Fisher Scientific Full time

We will support the customer in-person at their lab, and by remote support station, phone and email, serving as a trusted advisor. In doing so, we will help to increase customer satisfaction and build loyalty and chip in to the overall success of the business.

Deliver on-site and remote scientific application support & training support to our customers on our leading TEM products Perform product demonstrations at customer or NanoPort sites Diagnose & resolve product performance problems and customer queries/complaints Work with sales representatives on sales calls to give technical and applications assistance in response to customer inquiries Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjects Build trust with our customers and excel in customer service

How will you get here?

Education

Masters Degree in materials science, applied physics or similar (PhD preferred)

Experience

More than 5 years experience in EM related to Materials Science Experience in presenting technical materials in written and verbal form

Knowledge, Skills, Abilities

Good knowledge on EM: Diffraction, Imaging and Spectrometry Experience in Thermo Scientific EM, Tecnai/Talos/Titan/Themis/Spectra (TIA, Velox, CEOS, GMS...) Customer-facing experience, with the emotional intelligence to understand customer concerns Able to connect with and support people optimally with varying levels of technical knowledge and expertise Better with some management experience Good digital literacy and have an interest for groundbreaking technology Willingness to travel extensively (up to 60%) Proficient in English

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain. As one team of 90,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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