Sr. Customer Quality Engineer
2 weeks ago
Your tasks
To manage assigned customer quality issues and ensure they are resolved in an efficient & timely manner, ensure major customer complaints are resolved. To work with other departments to establish root cause & appropriate short/long term corrective actions Rejects analysis coordination and analysis report ( or/and customer 8D report ) reparation; Analyze data to detect quality problems and recommend corrective action To conduct 0-km PPM and field PPM calculation, and coordinate 0km complaints between customers- and production sites Interpret specifications for products to determine performance requirements in order to meet and/or exceed customer expectations. Lead for product/process change management. Apply verbal and written communications skills in periodic and special reports/presentations both internally and with customers Conduct and develop preventative programs to reduce defects in major quality control areas. Execute and follow-up on the necessary actions to obtain customer PPAP and closing of NC of customer auditsYour profile:
Bilingual in Chinese and English. Family with the IATF, can prepare or complete the related audit according the items requirements Knowing the VDA6.3 and VDA6.5 audit requirements Analytical problem solving, team building, and decision making skills (Six Sigma Green Belt or equivalent).Good experience with customer complaints management Family with using the 8D/3X5why/QC 7 quality tooling to solve quality issue. Family with the APQP/FAME/CP/MSA/SPC quality tooling-
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