Customer Quality Regional Manager

2 weeks ago

Shanghai, Shanghai, China ASML Full time

Description

Lead a team of Customer Quality Managers to secure customer quality in China region Interface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmaps Setup and maintain Customer Quality Dashboard:Align with Customer on Customer Quality IndicatorsSecure engagement from ASML sectorsDrive quality performance to agreed targets Manage Customer Quality Notifications:Local intake & filteringManage close follow-up through Central Customer Quality Care teamManage timely and good quality closure of CQN with customer, including preventive actions. Manage Customer auditsAlign with Customer on audit agendaWork with GQ/QE audit team on follow-up Assess and improve quality processesAssist regional management by proposing process improvements and participate in deployment of new and improved processesAssist regional management by initiating, driving and tracking of improvements on the execution of critical processesDrive resolution of structural quality issues within our corporate programs, e.g. DOA, DOI, Known issue update... Be the voice of the Customer on Quality towards ASML organization Be the Quality Ambassador within ASML

Educational Level

Bachelor degree or above

Experience

Experience in the semiconductor business Experience in Professional Field Service Operations Experience in Quality management systems and methodologies within a high tech business to business environment.

Personal Skills

Strong people leadership skills Strong customer oriented attitude and customer interfacing skills KPI oriented and able to drive team's performance Strong communication skills in both Chinese and English Strong influencing skills to engage all relevant internal and external stakeholders Able to manage up to Sr. management Business acumen to escalate critical quality issues for correction Excellent coordination capability to manage simultaneous issues from different customer sites Track record in process improvement/optimization & change management Hands-on in problem solving Analytical thinking skills Team player, one team one goal

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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