Regional Aftersales Manager

2 weeks ago

Shanghai, Shanghai, China INEOS Automotive Full time

INEOS Automotive – Grenadier – Built On Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we've hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.

We're doing things differently.

Now we go to CHINA - with GRIT, RIGOUR, HUMOUR

Your Role: You will workcross-functionally with the wider After Sales team, this role is required to contribute and implement the regional After Sales strategy which is critical to the establishment of the Grenadier's credibility in the respective market in China. The regional After Sales manager will require an extensive background of all aspects of parts & service business within the automotive industry, preferably with in-depth technical knowledge – and hands on experience. As local coordinator for all After Sales related challenges and opportunities, this role demands a vast experience in the strategic implementation of parts & service projects in an international setup. This role will be integral to the process of implementing the country-specific aftersales plan, to support the launch of a new brand and vehicle and to support our customers with the local workshop partners thereafter.

As a passionate and hands-on face to our customers and service network - the Regional Aftersales Manager of INEOS Automotive you will work within a scale-up and fast moving environment. Working cross-functionally and in an international environment - You will be surrounded by a team of experts in their field and be given the autonomy and freedom to develop the role as we grow.

Accountabilities of the job:

  • Setup, manage and monitor regional partner workshops & stakeholders
  • Roll-out of key strategic initiatives to safeguard maximum vehicle uptime and customer satisfaction
  • After Sales interface to our key customers
  • Support local events and test drives from an After Sales perspective
  • Safeguard regional parts availability to minimize vehicle downtime
  • Monitor regional financial target achievement
  • Align and communicate on benchmark approaches with other regional After Sales managers

For the Regional Aftersales Manager we are looking for:

  • Up-to-date knowledge with the latest trends and After Sales commercial best practices
  • Strong After Sales background with proven track record in the OEM/IAM field
  • Technical experience when it comes to understanding vehicle failures and breakdowns
  • Commercial and aftersales acumen and articulate with strong communication and presentation skills.
  • Self-motivation, influencing and relationship building skills
  • Good command of English is plus another Asian language would be beneficial

If the Regional Aftersales Manager role sounds of interest and you want to learn more please apply.

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