Digital Product Owner AfterSales Service

2 weeks ago

Shanghai, Shanghai, China General Motors Full time

Job Description

Position: Digital Product Owner Aftersales Services & Financial Services, The Durant Guild

Location: Shanghai, China

Reporting to: Director, Digital Product Owner, The Durant Guild

Main purpose of this position:

The primary purpose of the Digital Product Owner Aftersales Services & Financial Services, The Durant Guild is to manage aftersales services, loan, leasing and insurance related digital products end-to-end under DTC model.

Roles and Responsibilities

Play as product manager to lead aftersales service operation digital products e.g. concierge tool, global warranty management tool, customer care applications, spare parts logistics and etc. meanwhile, manage loan digital platform to integrated with 3rd parties of financial companies loan products, leasing products cross C-side, B-side and A-side experience. Insurance related digital product to manage broker for cross various brand insurance products is also one of the key scope under DTC model, work closely with end customers, internal business teams, design team, release train engineers and development teams cross various regions include China, US, Australia and EU. Support to develop The Durant Guild iconic portfolio management methodology, Product and Project management methodology, and a comprehensive measurement ecosystem to manage efficiency, productivity for Product Managers, Product Owners, Designers, and Project managers Manage the Durant Guild suppliers with quantified KPIs to support Product Manager team, Design team and project manager team to achieve aggressive goals Establish productive relationships with global business functions and be involved in relationship building and cultivation with internal and 3rd party service providers Control and manage Vehicle and digital product overall budget forecast and actual to meet ±5% variance target month over month Work closely with Cybersecurity, GRC, Information Security, Legal, Compliance and other supporting function teams to secure Product and Project moving forward with controlled risk and issue acceptable rate. Make trade-off decisions related to feature importance vs. technical feasibility and timing for a given development sprint cycle Effectively communicate strategy concepts and solutions to leadership to gain buy-in Build and lead a winning team to help deliver on your goals and objectives

Required Qualifications and Experience

CET 6 or above English capability, TOEFL or IELTS would be preferred Degree holder or equivalent, majoring in information technology, computer science or relevant field Knowledge of automotive digital experience, customer trends Knowledge of DTC customer ownership management focusing on service center, loan, leasing and insurance 7+ years of experience in Program management and technical/information technology project management Experience working under pressure with various stakeholder teams Experience of agile software development process Familiarity with alternative business models and ability to apply to a range of opportunities Drive to result under high pressure, logic thinking and able to see the whole picture Experience of Joint Venture and other 3rd parties relationship management

Skills and Abilities:

Excellent strategic agility – ability to recognize & capitalize on opportunities, identify and avoid threats, and pivot when needed Excellent communication skills in both English and Chinese Strong collaboration, influencing, and negotiation skills Customer focus Relationship skills to create a network of contacts internally and externally Good analytical skills

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

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