Manager, Digital Product, Greater China
1 month ago
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature, and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
What will I be doing?
This person will be expected to lead the overall product requirements management process, as well as prioritizing features in the backlog, evaluate and articulate tradeoffs, to ensure the team is clear on working priorities.
This person will be expected to work closely with China commercial team and other stakeholders to ensure clear understanding of product requirements.
This position will be expected to revise epics, author user stories and document complex systems and seek feedback from diverse viewpoints, lead the scrum team to do sprint planning as well as participating in grooming sessions with development teams. Partner with project manager, UI/UX, development, QA/UAT and cross functional teams to successfully deliver planned releases according to the roadmap.
This position will also conduct the routine product management tasks such as monitoring daily KPI matrix, competitor analysis, new technology/solution evaluation, etc.
This position will be collaborating daily with internal project manager, UI/UX designer, developer, QA/UAT team, devops, security, compliance and legal, support teams to maximize the power of Hilton China digital capabilities.
What are we looking for?
Minimum Education: BA/BS/Bachelor's Degree or equivalent training/experience
• Minimum Years of Experience: 4
• Proactive personality with can do attitude
• Understanding of China digital landscape and market trends, digital environment and customer behavior especially for hospitality industry
• Self-starters, who take initiative in implementing goals, utilizing analytical skills, and possessing adaptability to change
• Experience and ability to work in a matrix environment with multiple functions in a large multi-national company
• Strong interpersonal and communication skills with the ability to influence across organization boundaries, rich vendor management experience
• Ability to balance competing demands
• Ability to work effectively with diverse teams in diverse locations
• Proficient in both Chinese and English
• Having good knowledge of APIs, content management, campaign work flow and ticket system
• Good sense of data analysis
What are we looking for?
• Capable of dealing with ambiguity and uncertainty while remaining focused on results and deliver consistently
• Dedicated, ambitious individual with good time management and attention to detail
• Good knowledge of Atlassian Stack (Jira, confluence) and agile methodologies
• Good knowledge of Content Management System (CMS), difference between frontend and backend, database, powerBI, etc.
• Good knowledge of Alipay, Wechat Pay and Wechat public account related configuration
• Knowledge of Adobe analytics, CDP, marketing automation or other campaign management tool is a plus
What is it like working for Hilton?
Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all
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