Head of Digital Customer Interaction

2 weeks ago

Shanghai, Shanghai, China ZEISS Group Full time
Design and deliver sustainable solutions (in a make, collaborate or buy approach) to enable best-in-class Digital Customer Interaction (DCI) in China:Develop/improve functionalities requested by SBUs in WeChat Official Accounts and WeChat Mini ProgramsDevelop/improve functionalities in WeComDevelop/improve the right degree of integration with ZEISS global DCI infrastructure (consisting of our public website & our portal solution that customers use world-wide to access digital products and services offered by ZEISS) Act as tandem with the Digital Product Owner for DCI Enablement who is defining the xSBU business requirements for key enabling functionalities Provide technical leadership and governance of the technical stack, best practices and security arcross internal and external development teams:Ability to design and create a SaaS modelLead the internal team to deliver scalable digital programs on SaaS modelLead the internal team of WeChat/WeCom developers and DevOps engineers in DCIDefine and maintain a sustainable DevOps lifecycle which is compatible with the global setupDefine and improve vendor guidelines and handover processes Advise SBUs with defining their target architecture. Support projects with applying technical knowledge to define target architecture and ensure long term technical viability of new deployments Ability to incorporate AI technologies in selected digital products/programs Act as tandem to ZDP Global on digital solutions to include China Pecularies in early design phase. Communicate and represent China's DCI requirements in global architecture boards driving forward global solutions and standards for digital products (e.g., customer interaction, authentication, ...) Continuously strive to build the technological backbone to enable:Improved time-to-market of new DCI featuresImproved availability of DCI data across digital solutionsSecure, reliable, stable and compliant operations of existing DCI solutions

Education / 教育背景

Bachelor (or above) degree in Computer Science, Engineering or a related field

Experience / 经验

At least 5 years of experience as a Program Manager At least 5 years of experience as technical developer At least 3 years of experience in a managerial position with discipliary responsibility for leading people Extensive experience in designing, developing and operating customer-facing applications for the China Ecosystem (esp. in WeChat and WeCom) Extensive experience in consulting Experience in AI technologies as program manager A cloud native mindset with a proven track record in designing and developing cloud-based applications which could be deployed to multiple cloud providers (Microsoft Azure, Aliyun, AWS, ...) Knowledge of service-oriented architectures like microservices and technologies like Docker, Kubernetes, Dapr and Terraform Experience in IT architecture consulting and design of governance and rules Able to maintain a sustainable DevOps lifecycle and the ability to troubleshoot on issues Experience to build up and develop technical teams (internal, external, and mixed) in agile settings

Other skills / 其他技能

A good overview of frameworks, platforms and architectural design principles Awareness of local regulations like China's Cybersecurity Law, MLPS 2.0, ICP licensing, ... Readiness for moderate domestic travel and travel 2 times per year to Germany Fluent in Chinese,professional written and spoken English Acknowledged for driving decisions collaboratively, good communication skills, resolving conflicts, technical leadership and ensuring successful implementations

Your ZEISS Recruiting Team:

Shengjie Xu (徐圣洁), Xiaojun Yang (杨晓君)

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