Current jobs related to Sr Service Manager - Shanghai, Shanghai - Johnson Controls

  • Pricing Analyst

    3 weeks ago

    Shanghai, Shanghai, China SABIC - Saudi Basic Industries Corp. Full time

    Job Title: Pricing Analyst - Sr. RoleLocation: GlobalJob Purpose:The Pricing Analyst - Sr. Role is responsible for ensuring that our sales transactions within each business unit are as profitable as possible. Pricing Analysts are accountable for supporting the Sales functions across the Specialties SBU and helping to drive pricing decisions that ensure...

  • Digital Product Manager Sr. Manager

    1 week ago

    Shanghai, Shanghai, China Tapestry Full time

    About the RoleWe are seeking a highly skilled Digital Product Manager/Sr. Manager to join our team at Tapestry. As a key member of our China Product team, you will be responsible for delivering end-to-end customer experiences and capabilities on OMNI-Commerce domain for all Tapestry brands, including Coach/KS/SW EC mini-program, Wechat commerce, and...

  • Project Engineer

    2 weeks ago

    Shanghai, Shanghai, China TÜV Rheinland Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Project Engineer to join our team at TÜV Rheinland. As a Project Engineer, you will be responsible for handling projects related to home appliance performance, achieving targets and tasks, and maintaining high-quality work while collaborating with safety labs and sub-contractors.Key...

  • Junior Project Engineer

    1 week ago

    Shanghai, Shanghai, China TÜV Rheinland Full time

    Job SummaryWe are seeking a highly skilled Junior Project Engineer to join our team at TÜV Rheinland. As a key member of our project team, you will be responsible for handling projects related to performance of HOUS appliances, achieving targets and tasks, and maintaining high-quality work while collaborating with safety labs and sub-contractors.Key...

  • Service Manager

    11 hours ago

    Shanghai, Shanghai, China Shangri-La Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to join our team at Shangri-La. As a Service Manager, you will be responsible for ensuring that our guests receive exceptional service and that our food and beverage operations run smoothly.Key Responsibilities:Manage the day-to-day operations of our food and beverage...

  • Service Manager

    2 weeks ago

    Shanghai, Shanghai, China Shangri-La Full time

    Key ResponsibilitiesWe are seeking a highly skilled and experienced professional to join our team as a Service Manager.Lead the Food and Beverage team to deliver exceptional guest experiences and drive revenue growth.Develop and implement strategies to improve operational efficiency and quality standards.Collaborate with cross-functional teams to ensure...

  • Service Manager

    2 weeks ago

    Shanghai, Shanghai, China Shangri-La Full time

    We are seeking a highly skilled and experienced professional to join our team at Shangri-La as a Service Manager.About the Role:The successful candidate will be responsible for managing the daily operations of our hotel's dining and hospitality services, ensuring that our guests receive exceptional service and a memorable experience.Key...

  • Service Manager

    1 week ago

    Shanghai, Shanghai, China Shangri-La Full time

    Job DescriptionWe are seeking a highly skilled and experienced professional to join our team as a Service Manager at Shangri-La.Key ResponsibilitiesLead a team of hospitality professionals to deliver exceptional service to our guests.Develop and implement strategies to improve customer satisfaction and loyalty.Collaborate with other departments to ensure...

  • Supply Chain Director

    3 weeks ago

    Shanghai, Shanghai, China Kenvue Full time

    **Job Summary**We are seeking a highly experienced Supply Chain Director to join our team at Kenvue. As a key member of our operations team, you will be responsible for developing and implementing supply chain strategies and processes to ensure efficient and cost-effective supply planning.**Key Responsibilities**Develop and implement supply chain strategies...

  • Head of IT Services Management

    7 days ago

    Shanghai, Shanghai, China NYU Shanghai Full time

    Job Title: Head of IT Services ManagementJob Summary:The Head of IT Services Management is a critical role at NYU Shanghai, responsible for developing and aligning service management processes with both domestic requirements and the NYU global network. This position requires strong English proficiency and an understanding of Chinese culture, expertise in...

  • Service Manager

    3 weeks ago

    Shanghai, Shanghai, China Shangri-La Full time

    Job Summary:Shangri-La Hongqiao Airport, Shanghai & Traders Hongqiao Airport, Shanghai are seeking a highly skilled and experienced Service Manager to join our team. As a key member of our pre-opening project, you will be responsible for overseeing the daily operations of our kitchen and administrative tasks.Key Responsibilities:Develop and implement kitchen...

  • Service Sales Manager

    3 weeks ago

    Shanghai, Shanghai, China Universal-Robots Full time

    Unlock Your Potential as a Service Sales Manager at Universal RobotsAt Universal Robots, we're empowering change in the way work is done. Our vision is to create a world where people work with robots, not like robots. As a Service Sales Manager, you'll play a crucial role in driving our mission forward.About the RoleLead the service organization in the China...

  • Service Delivery Manager

    3 days ago

    Shanghai, Shanghai, China Axiom Technologies Full time

    Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional service and support to our clients.We are seeking a skilled Service Delivery Manager to join our team. This role will be responsible for coordinating service delivery, managing conflict, and ensuring efficient task...

  • Client Service Manager

    2 weeks ago

    Shanghai, Shanghai, China TMF Group Full time

    About TMF GroupTMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical...

  • Service Delivery Manager

    3 weeks ago

    Shanghai, Shanghai, China Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Our company provides innovative solutions to help businesses thrive in today's fast-paced digital landscape.We are seeking a skilled professional to coordinate and manage our service delivery operations. This role will provide onsite/on-call assistance to...

  • Global Procurement Manager

    3 weeks ago

    Shanghai, Shanghai, China Adidas Full time

    Job SummaryWe are seeking a highly skilled and experienced Global Procurement Manager to join our team at Adidas. As a key member of our procurement team, you will be responsible for executing category best practices for the transport and logistics procurement sub-category.Key ResponsibilitiesDevelop and deploy sourcing strategies for the transport and...

  • Service Engineering Manager

    11 hours ago

    Shanghai, Shanghai, China Agilent Full time

    Job SummaryAgilent Technologies Inc. is seeking a highly skilled Service Engineering Manager to lead and manage subordinate Individual Contributors employees in the BSO East area. The successful candidate will build a diverse and inclusive winning team for long-term success.Key ResponsibilitiesLead and develop the team to deliver best-in-class services for...

  • Guest Services Manager

    1 week ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryAs a Guest Recognition Manager at Marriott International, you will play a vital role in ensuring exceptional customer experiences across our properties. Your primary responsibility will be to manage the flow of questions and direct guests within the lobby, providing top-notch hospitality and service.Candidate ProfileEducation and Experience•...

  • Service Delivery Manager

    2 weeks ago

    Shanghai, Shanghai, China Shangri-La Full time

    We are seeking a highly skilled and experienced professional to join our team as a Service Manager at Shangri-La.About the Role:We are looking for someone who:Has a strong background in Southeastern Asian cuisine and can communicate effectively with guests who speak Chinese.Is passionate about Food and Beverage and has a proven track record of delivering...

  • Service Manager

    1 week ago

    Shanghai, Shanghai, China Shangri-La Full time

    Job DescriptionWe are seeking a highly skilled and experienced Service Manager to join our team at Shangri-La.Key Responsibilities:Minimum 2 years of experience in a similar position in a 5-star international hotel.Familiarity with various tableware brands, origins, characteristics, and prices, as well as classification and storage methods.Knowledge of...

Sr Service Manager

4 months ago

Shanghai, Shanghai, China Johnson Controls Full time

What you will do

Leading and managing the service department, ensuring efficient service delivery and customer satisfaction. Building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions. Developing and implementing service strategies to enhance customer experience and meet service objectives. Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions. Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development. Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner. Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.

How you will do it

Lead and manage the service department, including staffing, training and performance management of service personnel. Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery. Monitor and evaluate the service team's performance, providing regular feedback, coaching and recognition to drive individual and team excellence. Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality. Monitor and analyze service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement. Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives. Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives. Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies. Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.

What we look for

Required

Bachelor's or above degree 7+ years of experience in service management or a related role, with knowledge of service management principles, processes and best practices. Demonstrated success in customer service, handling complaints, budget management and effective marketing tactics. Knowledge of the HVAC/chillers/buildings service industry, service standards and applicable service regulations and labor laws in China. Proficiency in customer relationship management tools and software for tracking and monitoring service performance. Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders. Detail-oriented with a high level of accuracy in data analysis and reporting. Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges. A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.

Preferred

Experience in implementing service improvement initiatives and managing service quality standards. Familiarity with service management frameworks such as Six Sigma. Proven record of achieving service-related KPIs and customer satisfaction targets. Multilingual skills to communicate with a diverse customer base. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Excellent leadership and people management skills.

#LI-TZ1

#LI-Onsite