Current jobs related to Service Delivery Manager - Shanghai, Shanghai - Axiom Technologies

  • Service Delivery Manager

    1 month ago

    Shanghai, Shanghai, China Axiom Technologies Full time

    Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional service and support to our clients.We are seeking a skilled Service Delivery Manager to join our team. This role will be responsible for coordinating service delivery, managing conflict, and ensuring efficient task...

  • Service Delivery Manager

    4 weeks ago

    Shanghai, Shanghai, China Axiom Technologies Full time

    Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional service and support to our clients.We are seeking a skilled Service Delivery Manager to join our team. This role will be responsible for coordinating service delivery, managing conflict, and ensuring efficient task...

  • Service Delivery Manager

    4 days ago

    Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Service Delivery ManagerAs a Service Delivery Manager at Thermo Fisher Scientific, you will be responsible for leading a team of service engineers and technicians to provide timely and effective service solutions to customers.Key responsibilities include collaborating with cross-functional teams to resolve customer needs, implementing service strategies, and...

  • Service Delivery Manager

    3 weeks ago

    Shanghai, Shanghai, China Axiom Technologies Full time

    Axiom Technologies is a leading IT services partner that supports medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and solutions to our clients.We are seeking a skilled Service Delivery Manager to join our team. This role will be responsible for coordinating and overseeing the delivery of our services, ensuring that...

  • Service Delivery Manager

    4 days ago

    Shanghai, Shanghai, China Johnson Controls Full time

    About the Role:We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Johnson Controls. As a key member of our service department, you will be responsible for leading and managing our service team, ensuring efficient service delivery and customer satisfaction.Lead and manage the service department, including staffing,...

  • Service Delivery Manager

    3 days ago

    Shanghai, Shanghai, China Shangri-La Full time

    We are seeking a highly skilled and experienced professional to join our team as a Service Delivery Manager.Key Responsibilities:Lead a team of Food and Beverage professionals to deliver exceptional service to our guests.Develop and implement strategies to improve service quality and efficiency.Collaborate with other departments to ensure seamless service...

  • Service Delivery Manager

    3 weeks ago

    Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Delivery Manager to lead our EPM instruments service delivery team. As a key member of our organization, you will be responsible for managing a team of service engineers and technicians to provide timely and effective service solutions to our customers.Key ResponsibilitiesCollaborate with...

  • Service Delivery Manager

    1 month ago

    Shanghai, Shanghai, China Johnson Controls Full time

    Job Title: Sr Service ManagerAbout the RoleWe are seeking a highly skilled and experienced Sr Service Manager to lead our service department and drive customer satisfaction. As a key member of our team, you will be responsible for developing and implementing service strategies to enhance customer experience and meet service objectives.Key...

  • Service Delivery Coordinator

    2 months ago

    Shanghai, Shanghai, China Axiom Technologies Full time

    Axiom Technologies is a leading global IT services partner, supporting medium to large-scale enterprises. Our mission is to deliver exceptional service and solutions that drive business success.We are seeking a skilled Service Delivery Manager to join our team. This role will be responsible for coordinating service delivery activities, from simple tasks to...

  • Service Delivery Manager

    4 weeks ago

    Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Supervisor to lead our EPM instruments service delivery team. As a key member of our team, you will be responsible for providing timely and effective service solutions to our customers.Key ResponsibilitiesLead a team of service engineers and technicians to deliver high-quality service...

  • Service Delivery Coordinator

    4 days ago

    Shanghai, Shanghai, China Axiom Technologies Full time

    Axiom Technologies, a leading global IT services partner, seeks a highly skilled Service Delivery Manager to support medium to large-scale enterprises.This pivotal role will oversee service delivery, ensuring timely and accurate assistance to end-users within the organization's desktop computing environment.Key Responsibilities:Maintain positive...

  • Area Service Delivery Manager

    3 days ago

    Shanghai, Shanghai, China Maersk Full time

    About the RoleWe are seeking a skilled Area Service Delivery Manager to join our team at Maersk. In this role, you will be responsible for driving the delivery of our CHB service within your area, working closely with commercial and operations teams to drive growth and meet customer expectations.Key ResponsibilitiesIdentify customer needs and pain points...

  • Service Delivery Manager

    4 days ago

    Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Revenue Growth and Margin Management:Achieve planned revenue growth in assigned accounts/territories while maintaining or exceeding margin goals.Sales Forecasting and Communication:Provide realistic sales forecasts to management and communicate significant changes or developments in a proactive and timely manner.Sales Performance Analysis and Review:Analyze...

  • Service Delivery Manager

    2 months ago

    Shanghai, Shanghai, China Shangri-La Full time

    We are seeking a highly skilled and experienced professional to join our team as a Service Manager at Shangri-La.About the Role:We are looking for someone who:Has a strong background in Southeastern Asian cuisine and can communicate effectively with guests who speak Chinese.Is passionate about Food and Beverage and has a proven track record of delivering...

  • Program Service Delivery Manager

    3 weeks ago

    Shanghai, Shanghai, China Bureau Veritas Group Full time

    Position OverviewAs a Program Service Delivery Manager - Hardline, you will be responsible for leading a team to ensure the quality of customer service and managing program performance in the AME/EMEA market.Key ResponsibilitiesManage program performance, including product regulatory and testing requirements in the AME/EMEA market.Track changes in market...

  • Program Manager

    3 days ago

    Shanghai, Shanghai, China Bureau Veritas Group Full time

    Position SummaryAs a key member of our team, you will be responsible for leading the delivery of hardline services to our clients. Your primary focus will be on ensuring the quality of our customer service, while also driving business growth and expansion.Duties & ResponsibilitiesManage the performance of our hardline services, including product regulatory...

  • Senior Sales Manager

    2 months ago

    Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly experienced Senior Sales Manager to lead our Service Sales team in the CAD Service division. As a key member of our sales leadership team, you will be responsible for driving revenue growth, building strong relationships with customers, and developing and executing sales strategies to achieve business objectives.Key...

  • Hardline Program Delivery Manager

    2 months ago

    Shanghai, Shanghai, China Bureau Veritas Group Full time

    Program Delivery Manager - Hardline Bureau Veritas Group is seeking a highly motivated and experienced Program Delivery Manager to oversee the delivery of exceptional customer service within our AME/EMEA market. This role demands a strong understanding of product safety regulations, testing procedures, and program management best...

  • Hardline Program Delivery Manager

    2 months ago

    Shanghai, Shanghai, China Bureau Veritas Group Full time

    Program Service Delivery Manager - Hardline Bureau Veritas Group is seeking a highly motivated and experienced Program Service Delivery Manager to oversee the delivery of exceptional customer service within our AME/EMEA market. This role demands strong leadership, technical expertise in hardline toys, and a commitment to ensuring regulatory...

  • Hardline Program Delivery Manager

    2 months ago

    Shanghai, Shanghai, China Bureau Veritas Group Full time

    Program Service Delivery Manager - Hardline Bureau Veritas Group is seeking a highly motivated and experienced Program Service Delivery Manager to oversee the delivery of exceptional customer service within our AME/EMEA market. This role demands strong leadership, technical expertise in hardline toys, and a commitment to ensuring regulatory...

Service Delivery Manager

2 months ago

Shanghai, Shanghai, China Axiom Technologies Full time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Our company provides innovative solutions to help businesses thrive in today's fast-paced digital landscape.

We are seeking a skilled professional to coordinate and manage our service delivery operations. This role will provide onsite/on-call assistance to end-users within our organization's desktop computing environment, ensuring timely and accurate service delivery.

Key Responsibilities:

  • Maintain positive relationships with customers and stakeholders.
  • Identify customer needs and develop strategies to meet their expectations.
  • Lead the service delivery team, manage conflict, and ensure efficient task execution.
  • Manage finances and budgets related to service delivery.
  • Determine ways to reduce costs without compromising customer satisfaction.
  • Assess customer feedback and implement improvements to our services.
  • Remain organized and meet deadlines consistently.
  • Build partnerships and collaborate with team leaders to determine service delivery criteria and solutions for potential issues.

Requirements:

  • Bachelor's degree in a business-related field.
  • Experience in customer service, leadership, and logistics is highly desirable.
  • Good computer skills and proficiency in business support software.
  • Strong customer service, project management, and quality control skills.
  • Resource planning skills and understanding of Statements of Work (SOW) and Master Service Agreements (MSA).
  • Excellent leadership skills with a focus on customer service.
  • Strong teamwork skills and attention to detail.

Language Proficiency:

  • Chinese (Mandarin) & English