Service Delivery Manager

1 month ago


Shanghai, Shanghai, China Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Supervisor to lead our EPM instruments service delivery team. As a key member of our team, you will be responsible for providing timely and effective service solutions to our customers.

Key Responsibilities
  • Lead a team of service engineers and technicians to deliver high-quality service solutions to customers.
  • Collaborate with cross-functional teams to resolve customer needs and implement service strategies.
  • Travel to customer sites and work in various environments, including laboratories and manufacturing facilities.
  • Manage the EPM-PM field service engineer team and conduct business development work with area service sales.
  • Develop and implement standardized service processes and procedures to ensure compliance with industry standards and regulations.
  • Use PPI tools to continuously improve repair workflows and optimize efficiency and customer satisfaction.
Requirements
  • Proven track record in customer service leadership and strong communication and problem-solving skills.
  • Ability to thrive in a fast-paced and ambitious environment.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Ability to travel to customer sites and work in various environments.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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