Service Delivery Manager
4 days ago
Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional service and support to our clients.
We are seeking a skilled Service Delivery Manager to join our team. This role will be responsible for coordinating service delivery, managing conflict, and ensuring efficient task execution.
Key Responsibilities:
- Maintain positive relationships with customers and stakeholders.
- Identify customer needs and develop service delivery plans to meet their requirements.
- Lead the service delivery team and manage conflict to ensure efficient task execution.
- Manage finances and budgets related to service delivery.
- Determine ways to reduce costs without sacrificing customer satisfaction.
- Assess customer feedback and use creativity to improve services.
- Remain organized and meet deadlines consistently.
- Build partnerships and liaise with team leaders to determine service delivery criteria and solutions for potential issues.
Requirements:
- Bachelor's degree in a business-related field.
- Experience in customer service, leadership, and logistics may be advantageous.
- Good computer skills and proficiency in business support software.
- Strong customer service, project management, and quality control skills.
- Resource planning skills and understanding of Statements of Work (SOW) and Master Service Agreements (MSA).
- Excellent leadership skills with a focus on customer service.
- Strong teamwork skills and attention to detail.
Language Proficiency:
- Chinese (Mandarin) & English
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