Service Delivery Manager

4 days ago


Shanghai, Shanghai, China Axiom Technologies Full time

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional service and support to our clients.

We are seeking a skilled Service Delivery Manager to join our team. This role will be responsible for coordinating service delivery, managing conflict, and ensuring efficient task execution.

Key Responsibilities:

  • Maintain positive relationships with customers and stakeholders.
  • Identify customer needs and develop service delivery plans to meet their requirements.
  • Lead the service delivery team and manage conflict to ensure efficient task execution.
  • Manage finances and budgets related to service delivery.
  • Determine ways to reduce costs without sacrificing customer satisfaction.
  • Assess customer feedback and use creativity to improve services.
  • Remain organized and meet deadlines consistently.
  • Build partnerships and liaise with team leaders to determine service delivery criteria and solutions for potential issues.

Requirements:

  • Bachelor's degree in a business-related field.
  • Experience in customer service, leadership, and logistics may be advantageous.
  • Good computer skills and proficiency in business support software.
  • Strong customer service, project management, and quality control skills.
  • Resource planning skills and understanding of Statements of Work (SOW) and Master Service Agreements (MSA).
  • Excellent leadership skills with a focus on customer service.
  • Strong teamwork skills and attention to detail.

Language Proficiency:

  • Chinese (Mandarin) & English


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