Service Delivery Manager

2 days ago


Shanghai, Shanghai, China Thermo Fisher Scientific Full time
Service Delivery Manager

As a Service Delivery Manager at Thermo Fisher Scientific, you will be responsible for leading a team of service engineers and technicians to provide timely and effective service solutions to customers.

Key responsibilities include collaborating with cross-functional teams to resolve customer needs, implementing service strategies, and managing the EPM instruments service delivery team.

Additionally, you will be responsible for developing and implementing standardized service processes and procedures to ensure compliance with industry standards and regulations.

Key Skills:

  • Proven track record in customer service leadership
  • Strong communication and problem-solving skills
  • Ability to thrive in a fast-paced and ambitious environment

What We Offer:

  • Opportunity to work with a leading scientific instrumentation company
  • Collaborative and dynamic work environment
  • Professional development opportunities
ResponsibilitiesService Delivery
  • Lead a team of service engineers and technicians
  • Collaborate with cross-functional teams
  • Implement service strategies
Team Management
  • Manage the EPM instruments service delivery team
  • Develop and implement standardized service processes
Customer Service
  • Provide timely and effective service solutions
  • Address customer inquiries and resolve issues
  • Ensure timely and accurate communication


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