Service Delivery Manager

2 weeks ago


Shanghai, Shanghai, China Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled and experienced Service Delivery Manager to lead our EPM instruments service delivery team. As a key member of our organization, you will be responsible for managing a team of service engineers and technicians to provide timely and effective service solutions to our customers.

Key Responsibilities
  • Collaborate with cross-functional teams to resolve customer needs and efficiently implement service strategies.
  • Travel to customer sites and work in various environments, including laboratories and manufacturing facilities.
  • Develop and implement standardized service processes and procedures to ensure compliance with industry standards and regulations.
  • Use PPI tools to continuously improve repair workflows and optimize efficiency and customer satisfaction.
  • Maintain positive relationships with customers and address customer inquiries, resolving issues and ensuring timely and accurate communication regarding repair status and updates.
  • Promote and implement EHS management, identifying potential hazards and implementing appropriate safety measures.
  • Develop a positive and collaborative work environment, promoting collaboration and a culture of continuous improvement.
Requirements

To be successful in this role, you will need to have a proven track record in customer service leadership, strong communication and problem-solving skills, and the ability to thrive in a fast-paced and ambitious environment.

You will also need to have experience in business development, sales, and team management, as well as a strong understanding of industry standards and regulations.



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