Business IoT Service Delivery Manager
4 weeks ago
We are seeking a highly skilled Business IoT Service Delivery Manager to join our team at Orange Business Services.
- Design and implement solutions to resolve customer problems and improve their experience with our IoT services.
- Collaborate with technical staff and leadership to develop repeatable methodology for triage/troubleshooting procedures.
- Establish and maintain strong working relationships with Enterprise customers' technical leadership.
- Proactively communicate planned outages and negotiate requested changes.
- Communicate unplanned outages and steps being taken to mitigate service disruption and provide root cause analysis.
To be successful in this role, you will need:
- Bachelor's degree in engineering or related discipline.
- 8+ years of relevant technology experience in multiple business and technical areas.
- Solid technical background with wireless communication, such as 5G, LTE, WCDMA, IOT.
- Expert knowledge and experience level in connectivity management platforms such as WING, DCP, Jasper.
- Strong influence management skills; awareness of Situational Leadership a plus.
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Job DescriptionThis is a regular full-time position in our Global Delivery & Operations department.
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