Business IoT Service Delivery Manager

4 weeks ago


Shanghai, Shanghai, China Orange Business Services Full time
About the Role

We are seeking a highly skilled Business IoT Service Delivery Manager to join our team at Orange Business Services.

  • Design and implement solutions to resolve customer problems and improve their experience with our IoT services.
  • Collaborate with technical staff and leadership to develop repeatable methodology for triage/troubleshooting procedures.
  • Establish and maintain strong working relationships with Enterprise customers' technical leadership.
  • Proactively communicate planned outages and negotiate requested changes.
  • Communicate unplanned outages and steps being taken to mitigate service disruption and provide root cause analysis.
About You

To be successful in this role, you will need:

  • Bachelor's degree in engineering or related discipline.
  • 8+ years of relevant technology experience in multiple business and technical areas.
  • Solid technical background with wireless communication, such as 5G, LTE, WCDMA, IOT.
  • Expert knowledge and experience level in connectivity management platforms such as WING, DCP, Jasper.
  • Strong influence management skills; awareness of Situational Leadership a plus.
Company Overview

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Job Description

This is a regular full-time position in our Global Delivery & Operations department.



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