Area Service Delivery Manager

2 weeks ago


Shanghai, Shanghai, China Maersk Full time

About the Role

We are seeking a skilled Area Service Delivery Manager to join our team at Maersk. In this role, you will be responsible for driving the delivery of our CHB service within your area, working closely with commercial and operations teams to drive growth and meet customer expectations.

Key Responsibilities

  • Identify customer needs and pain points which can be addressed by the product idea
  • Optimize internal CHB working process as well as interface with customers & vendors
  • Define growth/segmentation opportunities
  • Support SAL for CHB tender preparation and customer solution design
  • Provide training and coaching on CHB regulations & operations to internal stakeholders
  • Support Area CHB Strategy and Direction Setting
  • Define and effectively communicate value propositions

About You

  • 8-10 years working experience in customs field
  • Both Freight forwarder/Customs broker and MNC background
  • Familiar with both Customs & CIQ clearance process as well as relevant policies
  • Knowledge of HS classification, valuation, FTA rules and bonded operations, etc.
  • Translates customer needs and business opportunities into solutions
  • Smooth internal/external communication skill and presentation
  • Customer centricity and willingness to actively meet with key clients
  • Experience managing a P&L


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