Luxury Services Director

20 hours ago


Shanghai, Shanghai, China Marriott International Full time

Company Overview:

Marrying exceptional service with luxurious experiences, Marriott International is a trailblazer in the hospitality industry.

About the Role:

We are seeking a seasoned Luxury Services Director to lead our Butler program, an icon of our heritage and the heart of new luxury. As a department head, you will be responsible for the successful functioning and delivery of our critical and differentiating butler services to guests.

Key Responsibilities:

You will set the tone for seamless face-to-face interactions with guests, managing day-to-day operations, verifying quality and standards exceed expectations on a daily basis. This includes pre-arrival activities, Butler Service Desk operations, and supervising Butler staff to provide exceptional guest experiences.

As the primary face to the program, you will recognize repeat and important guests, build rapport, obtain preferences, and proactively anticipate guest needs and requirements. You will manage VIP guests' schedules, maintaining high levels of privacy, discretion, and confidentiality when possible.

Requirements:

To succeed in this role, you must have a deep passion for service, uncompromising standards, leadership excellence, and impeccable interpersonal skills. A high school diploma or GED, 2 years of experience in butler services, guest relations, or related professional areas, and completion of a formal butler training program are required.

What We Offer:

A competitive estimated salary range of $120,000 - $180,000 per year, depending on location and experience. Enjoy a dynamic work environment that fosters collaboration, creativity, and innovation. Be part of a global organization committed to diversity, equity, and inclusion. Develop your skills and advance your career in a fast-paced, results-driven culture.



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