IT Service Delivery Expert for NYU Shanghai

1 month ago

Shanghai, Shanghai, China NYU Shanghai Full time
About the Role

We are seeking an IT Service Delivery Expert to join our team at NYU Shanghai. This is a fantastic opportunity to work in a dynamic and innovative environment, contributing to the delivery of high-quality IT services to support the university's academic and administrative functions.

Job Description

The IT Service Delivery Expert will play a key role in ensuring the smooth operation of IT processes, providing technical support to end-users, and collaborating with the IT team to achieve shared objectives. Key responsibilities include:

  • Technical Support: Provide advanced technical support to faculty, staff, and students, resolving complex issues in a timely and effective manner.
  • Problem Solving: Identify and address potential IT problems before they impact operations, utilizing analytical skills and proactive measures.
  • Onboarding and Offboarding Support: Facilitate the onboarding and offboarding processes for new students, faculty, and staff, ensuring smooth transitions and access to necessary resources.
  • Identity Access Management: Resolve identity and access management issues for NYU Shanghai community members, maintaining secure and appropriate access levels.
  • System Integration Expertise: Understand the integration between Workday, SailPoint, Active Directory, and other critical systems, ensuring seamless operation and data flow.
  • Service Management: Oversee Google Services, Email Direct, and other global IT services, ensuring consistent performance and availability.
  • IT Service Implementation: Support the implementation and continuous improvement of IT service management processes, adhering to university best practices.
  • Communication Liaison: Act as a communication conduit between NYU Shanghai and NYU New York, facilitating information flow and collaboration.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 2 years of experience in an IT support or related role.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.
Salary and Benefits

The estimated salary for this position is $70,000 - $90,000 per year, depending on qualifications and experience. NYU Shanghai offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

About NYU Shanghai

NYU Shanghai is China's first Sino-US research university and the third degree-granting campus of the NYU Global Network. We were founded in 2012 by New York University and East China Normal University with the support of the city of Shanghai and the district of Pudong. NYU Shanghai seeks to cultivate globally-minded graduates through innovative teaching, world-class research, and a commitment to public service.

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