Customer Service Specialist: Shanghai Opportunity
1 month ago
About the Role
We are seeking a Customer Service Specialist to join our team in Shanghai, China.
As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, including responding to inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
- Act as communication coordinator from the Service Center towards all the customers from different countries.
- PRESALE SERVICE INCLUDING CUSTOMER ACCOUNT SET UP, QUOTATION AND PART DETAILS CHECKING.
- Manage customer open orders: confirmation, modification, cancellation and resolve discrepancies with outgoing deliveries.
- Communicate with Asset and third-party vendors and the customers daily regarding the supply situation.
- Manage compliance with export rules for controlled products, including preparation of export licenses.
- Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
- Communicate with the customers regarding order confirmation, shipping and tracking information.
- AFTER-SALES SERVICE: Analyze, escalate, and take appropriate action on Shortages/damages.
- Handle other related affairs arranged by manager.
Requirements
To be successful in this role, you will need:
- Bachelor's degree, Minimum 3 years of customer service related experience, similar industry background is highly preferred.
- CUSTOMER ORIENTED WITH CUSTOMER SERVICE BACKGROUND. ADAPTABILITY, RESOURCEFULNESS, PROBLEM SOLVING AND SUPERIOR MULTI-TASKING CAPABILITIES.
- Good communication skills via chat/phone calls and emails with internal teams and external customers.
- Willing to work in a challenging and multicultural environment.
- Fluent English both in speaking and writing
- AGGRESSIVE, INDEPENDENT, PROACTIVE, HARD-WORKING, SERVICE-ORIENTED, AND WELL-ORGANIZED
- Experience in Oracle and Salesforce is preferred.
Benefits
We offer a competitive salary and benefits package, including:
- Estimated Salary: RMB 180,000 - RMB 200,000 per year (based on location and experience)
- Double pay
- Paid Time Off
- Special/Extra Leave
- 5-Day Work Week
- Growth Opportunities
- And more
About Arrow Electronics Components(Shanghai) Co Ltd
Arrow Electronics Components(Shanghai) Co Ltd is a leading technology company that guides innovation forward for over 175,000 leading technology manufacturers and service providers. We develop technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
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