Customer Service Representative

1 month ago


Shanghai, Shanghai, China Nilfisk Group Full time

Equipment Management:

Ensure demonstration equipment is properly stored and maintained, and perform routine checks to guarantee optimal performance.

Collaborate with sales teams to deliver product demonstrations and showcase features in various scenarios.

Workshop Operations:

Conduct thorough inspections and repairs of internal and external customer equipment, meeting deadlines for timely delivery.

After-Sales Services:

Provide product training to customers and perform regular preventive and corrective maintenance on equipment to ensure continued reliability.

Respond to customer inquiries regarding service contracts and terms.

Identify and provide sales leads and customer feedback to drive business growth.

Submit accurate and timely service records, monitoring equipment performance and efficiency.

Plan and execute customer visits efficiently, ensuring a seamless experience.

Focus on selling spare parts, consumables, and service contracts.

Creating a Cleaner Future Together:

Cleaning has become a vital aspect of health and safety, driven by technology and innovation. At Nilfisk, we're a driving force in this development. As part of our team, you'll think creatively, bring your ideas to life, share results, and learn from setbacks. We believe diversity is our greatest strength, achieving the best results from diverse perspectives and approaches. At Nilfisk, you'll have the freedom to be yourself and express your opinions. We're committed to growth and sustainability in everything we do. You'll be empowered to collaborate with passionate colleagues on a mission to create a cleaner future. Are you ready to make a difference?



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