Customer Service Specialist
2 days ago
Job Summary
As a Customer Service Specialist - Capital Equipment, you will be responsible for providing top-notch service to customers with highly complex capital equipment. Your excellent communication skills and problem-solving abilities will enable you to troubleshoot and resolve issues efficiently. You will also represent the company to the customer and ensure their satisfaction with service.
Key Responsibilities
- Provide customer service activities associated with updating, troubleshooting, and repairing of complex capital equipment.
- Represent the company to the customer and assume accountability for customer satisfaction with service.
- Assure operational quality of system equipment.
- Coordinate actions with customers to minimize downtime.
Requirements
- Master's Level Degree or 2 years of work experience, Bachelor's Level Degree or 3 years of work experience.
- Strong 'learn to action' skills, discipline, and communications / interpersonal skills.
- Responsible working attitude, strong team spirits, and good ability to provide guidance to team members.
- Ability to work under pressure.
- Proficient in the English language.
Preferred Qualifications
- Optics relative experience.
Company Overview
At 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd, we strive to deliver exceptional service to our customers. As a Customer Service Specialist - Capital Equipment, you will play a vital role in achieving this goal.
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