Customer Service Specialist

2 days ago


Shanghai, Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

Job Summary

As a Customer Service Specialist - Capital Equipment, you will be responsible for providing top-notch service to customers with highly complex capital equipment. Your excellent communication skills and problem-solving abilities will enable you to troubleshoot and resolve issues efficiently. You will also represent the company to the customer and ensure their satisfaction with service.

Key Responsibilities

  • Provide customer service activities associated with updating, troubleshooting, and repairing of complex capital equipment.
  • Represent the company to the customer and assume accountability for customer satisfaction with service.
  • Assure operational quality of system equipment.
  • Coordinate actions with customers to minimize downtime.

Requirements

  • Master's Level Degree or 2 years of work experience, Bachelor's Level Degree or 3 years of work experience.
  • Strong 'learn to action' skills, discipline, and communications / interpersonal skills.
  • Responsible working attitude, strong team spirits, and good ability to provide guidance to team members.
  • Ability to work under pressure.
  • Proficient in the English language.

Preferred Qualifications

  • Optics relative experience.

Company Overview

At 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd, we strive to deliver exceptional service to our customers. As a Customer Service Specialist - Capital Equipment, you will play a vital role in achieving this goal.



  • Shanghai, Shanghai, China Lindberg CN Full time

    Customer Service RoleWe are seeking a dedicated Customer Service Specialist to join our dynamic customer service team in Shanghai.As a Customer Service Specialist, you will be part of a team of young, international professionals from many different countries.Our customers are carefully selected opticians in more than 130 countries, and they are at the heart...


  • Shanghai, Shanghai, China Burberry Limited Full time

    Job PurposeAs a key member of the Burberry Limited team, you will be responsible for delivering exceptional customer service to our global clientele. Your passion for the brand and product knowledge will enable you to provide personalized and sensational experiences for our customers.ResponsibilitiesDeliver World Class Luxury Customer Service: As the human...


  • Shanghai, Shanghai, China Humanscale Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at Humanscale. This role will be responsible for managing end-to-end order fulfillment processes of retail business within the territories, supporting the Senior Retails Sales Manager and providing end-to-end after sales services for Humanscale...


  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist II to join our team at Thermo Fisher Scientific. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesIssue quotations for...


  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist II to join our team at Thermo Fisher Scientific. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesIssue quotations for billable service based on online technical fault diagnosis and follow up until the customer...


  • Shanghai, Shanghai, China iHerb Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Specialist II to join our team at iHerb. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our products and services.Key ResponsibilitiesCustomer...


  • Shanghai, Shanghai, China Travel + Leisure Co Full time

    We are seeking a dedicated and skilled Customer Service Representative to join our team at Travel + Leisure Co. As a key member of our Vacation Ownership business line, you will play a vital role in delivering exceptional experiences for our members. Your primary responsibility will be to efficiently respond to inbound calls, emails, and WeChat messages,...


  • Shanghai, Shanghai, China Analog Devices Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Account Specialist to join our team at Analog Devices. The ideal candidate will have a strong background in supply chain management and customer service, with excellent communication and problem-solving skills.Key ResponsibilitiesForecasting and Planning: Collaborate with cross-functional teams to...


  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Service Delivery CoordinatorWe are seeking a Service Delivery Coordinator to join our team at Thermo Fisher Scientific. As a Service Delivery Coordinator, you will be responsible for coordinating the delivery of service to customers, ensuring that service requests are fulfilled in a timely and efficient manner.Key Responsibilities:Coordinate service requests...


  • Shanghai, Shanghai, China GOAT Group Full time

    Customer Support SpecialistWe are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at GOAT Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our global customer base.Key Responsibilities:Resolve customer support issues in a timely and...


  • Shanghai, Shanghai, China GOAT Group Full time

    Customer Support SpecialistWe are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at GOAT Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our global customer base.Key Responsibilities:Resolve customer support issues in a timely and...


  • Shanghai, Shanghai, China GOAT Group Full time

    Customer Experience SpecialistWe are seeking a highly organized and detail-oriented Customer Experience Specialist to join our team at GOAT Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our global customer base.Key Responsibilities:Resolve customer support issues in a timely and...


  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Job Summary:We are seeking a highly skilled Technical Service Specialist to join our team at Thermo Fisher Scientific. As a Technical Service Specialist, you will be responsible for providing exceptional customer service and technical support for our semiconductor/FAB, FIB/SEM equipment.Key Responsibilities:Provide flawless customer service and technical...


  • Shanghai, Shanghai, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full time

    About Amazon Connect Technology Services (Beijing) Co., Ltd.Amazon Connect Technology Services (Beijing) Co., Ltd. is a leading provider of cloud computing services in China. With a strong presence in the market, we offer a wide range of services to help businesses succeed in the digital age.Job Title: Cloud Network Service SpecialistWe are seeking a highly...


  • Shanghai, Shanghai, China CTW Full time

    Job Title: Customer Success SpecialistWe are seeking a highly skilled Customer Success Specialist to join our team at CTW. As a key member of our customer support team, you will be responsible for providing exceptional support to our English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.Key...


  • Shanghai, Shanghai, China Brooks Automation Full time

    Detailed Job DescriptionAs a Customer Support Specialist at Brooks Automation, you will be responsible for delivering exceptional customer support through on-site installations, diagnoses, troubleshooting, service, and repair of complex equipment and systems.Key Responsibilities:Provide highly visible customer support through on-site installation and...


  • Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Converge (Shanghai) International Trading Co. Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries in...


  • Shanghai, Shanghai, China Bosch Full time

    Job OverviewAs a Service Product Management Specialist at Bosch, you will play a crucial role in defining the company's training service local strategy and creating a comprehensive product portfolio. Your primary responsibilities will include:Key ResponsibilitiesDeveloping new product ideas and roadmaps to drive innovation and trend scoutingCreating business...


  • Shanghai, Shanghai, China CTW Full time

    Job Title: Customer Success SpecialistWe are seeking a highly skilled Customer Success Specialist to join our team at CTW. As a key member of our customer support team, you will be responsible for providing exceptional support to English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.Key...


  • Shanghai, Shanghai, China Sensata Technologies Full time

    Sales Growth and Customer Satisfaction SpecialistJob Summary: We are seeking a Sales Growth and Customer Satisfaction Specialist to join our team at Sensata Technologies. As a Sales Growth and Customer Satisfaction Specialist, you will be responsible for driving significant long-term sales growth and customer satisfaction.Main Responsibilities:Lead the...