Technical Service Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Technical Service Specialist to join our team at Thermo Fisher Scientific. As a Technical Service Specialist, you will be responsible for providing exceptional customer service and technical support for our semiconductor/FAB, FIB/SEM equipment.
Key Responsibilities:
- Provide flawless customer service and technical support for our semiconductor/FAB, FIB/SEM equipment.
- Conduct installation, maintenance, and repair of equipment in accordance with strict guidelines.
- Determine root causes of technical issues and successfully implement solutions to ensure optimal performance.
- Collaborate with cross-functional teams to resolve complex technical problems and deliver innovative solutions.
- Train customers on the operation and maintenance of our equipment, ensuring their proficiency and satisfaction.
- Maintain accurate records of service activities, including documentation of repairs, parts used, and customer interactions.
- Stay up-to-date with the latest industry advancements and actively contribute to continuous improvement initiatives.
Requirements:
- Bachelor's degree in Engineering or a related field, or equivalent experience.
- Proven experience in customer service and technical support, preferably in the semiconductor/FAB industry.
- Strong knowledge of semiconductor equipment, especially for FIB/SEM systems.
- Excellent problem-solving and troubleshooting skills, with a keen attention to detail.
- Exceptional communication and interpersonal skills to effectively collaborate with internal teams and external customers.
- Ability to work independently and manage multiple tasks simultaneously.
- Fluent in both written and spoken English and Mandarin.
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