Technical Service Specialist

3 weeks ago


Shanghai, Shanghai, China Thermo Fisher Scientific Full time

Job Summary:

We are seeking a highly skilled Technical Service Specialist to join our team at Thermo Fisher Scientific. As a Technical Service Specialist, you will be responsible for providing exceptional customer service and technical support for our semiconductor/FAB, FIB/SEM equipment.

Key Responsibilities:

  • Provide flawless customer service and technical support for our semiconductor/FAB, FIB/SEM equipment.
  • Conduct installation, maintenance, and repair of equipment in accordance with strict guidelines.
  • Determine root causes of technical issues and successfully implement solutions to ensure optimal performance.
  • Collaborate with cross-functional teams to resolve complex technical problems and deliver innovative solutions.
  • Train customers on the operation and maintenance of our equipment, ensuring their proficiency and satisfaction.
  • Maintain accurate records of service activities, including documentation of repairs, parts used, and customer interactions.
  • Stay up-to-date with the latest industry advancements and actively contribute to continuous improvement initiatives.

Requirements:

  • Bachelor's degree in Engineering or a related field, or equivalent experience.
  • Proven experience in customer service and technical support, preferably in the semiconductor/FAB industry.
  • Strong knowledge of semiconductor equipment, especially for FIB/SEM systems.
  • Excellent problem-solving and troubleshooting skills, with a keen attention to detail.
  • Exceptional communication and interpersonal skills to effectively collaborate with internal teams and external customers.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Fluent in both written and spoken English and Mandarin.


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