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Graphics Technical Services Specialist

2 months ago

Shanghai, Shanghai, China Avery Dennison Smartrac Full time

Avery Dennison Smartrac Job Description

Job Title: Graphics Technical Services Engineer

We are seeking a highly skilled and experienced Graphics Technical Services Engineer to join our team at Avery Dennison Smartrac. As a key member of our technical services team, you will be responsible for providing technical support to our customers in the Greater China region.

Key Responsibilities:

  • Provide technical service to existing business of Graphics in Greater China region
  • Communicate with local/regional/global product managers & marketing team and provide up-to-date information to Graphics
  • Handle customer complaints, follow-up actions and troubleshooting
  • Interact with local and regional R&D team to collect and understand customer requirements, and translate to CTQs
  • Demonstrate vehicles/signage wrapping & installation technique internally and externally
  • Update Graphics industrial trends and insights from technical perspective
  • Technically support the commercial team for new customer and/or new application development with existing products
  • Take responsibility in customer/installers overseas training program
  • Lead local Graphics exhibition program and related contents

Requirements:

  • Bachelor's Degree in Chemical / Material / Automobile or other related discipline
  • 5 years and more of technical service experience with customer interaction in Graphics industry
  • Capability to handle technical and/or qualities issues and close customer claims
  • Experience with product development and commercialization process
  • Very strong aspiration to learn Graphic wrapping and installation techniques
  • Good command of English to communicate with regional and global counterparts
  • Comprehensive understanding of Auto after/before market
  • Adaptability to the organization and full engagement with commercial team
  • Ability to operate with little supervision in a complex environment

Additional Information:

All your information will be kept confidential according to EEO guidelines.