Technical Services Specialist
3 weeks ago
Company Overview
Avery Dennison Corporation, a global leader in materials science and digital identification solutions, is seeking a skilled Technical Services Specialist to join its team in the Greater China region.
Job Responsibilities
- Provide technical support to existing business operations in the Greater China region.
- Collaborate with local, regional, and global product managers and marketing teams to ensure seamless information exchange.
- Handle customer complaints, follow-up actions, and troubleshooting in a timely and efficient manner.
- Interact with local and regional R&D teams to gather customer requirements and translate them into actionable insights.
- Demonstrate expertise in vehicle signage wrapping and installation techniques, both internally and externally.
- Stay up-to-date on industrial trends and insights from a technical perspective and share them with the Graphics team.
- Provide technical support to the commercial team for new customer and/or new application development with existing products.
- Lead the local Graphics exhibition program and related content initiatives.
Requirements
- Bachelor's degree in Chemical, Material, Automobile, or related discipline.
- At least 5 years of technical service experience with customer interaction in the Graphics industry.
- Proven ability to handle technical and quality issues, close customer claims, and provide solutions.
- Experience in product development and commercialization processes.
- Strong aspiration to learn Graphic wrapping and installation techniques.
- Excellent command of English for communication with regional and global counterparts.
- Comprehensive understanding of Auto aftermarket.
- Adaptability to the organization and full engagement with the commercial team.
- Ability to operate with minimal supervision in a complex environment.
Confidentiality
All candidate information will be kept confidential in accordance with EEO guidelines.
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