Technical Support Specialist
2 weeks ago
The Role
As a Technical Support Specialist at Roche, you will provide IT product technical support for our Field Service Engineers, customers, and other departments. Your primary goal will be to ensure timely and efficient Roche instrument service.
Your Responsibilities:
- Under guidance, collaborate with Field Service Engineers to provide level 2 technical support and follow up on escalated trouble cases.
- Allocate reasonable time for online service and ensure smooth remote troubleshooting.
- Compile, review, and update product technical documents regularly.
- Collect instrument and spare parts quality issues, communicate with Global Customer Support, and provide technical solutions or feedback.
- Work closely with BA Solution Integration Team colleagues to support and implement IT solutions for customers.
- Assist National Technical Solution Engineers to provide IT technical support for instruments used by other departments.
Your Qualifications:
- Bachelor's degree in computer science or a related field.
- Excellent command of English in spoken and written forms.
- Proficiency in MS Office software applications.
Your Experience:
- At least 2 years of IT support experience in the industry, with a preference for HIS/LIS hospital laboratory or interfacing experience.
- Experience in software or interface development is an asset.
Key Skills:
- Planning and organization.
- Internal and external customer cooperation and coordination.
- Systematic knowledge of IT products and ability to analyze causes and share knowledge with others.
- Coaching and supporting fresh engineers to enhance technical skills.
-
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeOverviewWe are seeking a skilled Technical Support Specialist to join our team in Shanghai. As a member of our China Local Project & Product Execution team, you will play a critical role in supporting the development, integration, testing, and delivery of Mobileye's ADAS & autonomous driving projects.
-
AV Project Technical Support Specialist
4 weeks ago
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeJob OverviewWe are seeking an experienced AV Project Technical Support Engineer to join our team in Shanghai. The ideal candidate will have a strong background in automotive technical support, with a focus on ADAS and autonomous driving projects.Key ResponsibilitiesAct as a technical expert for Mobileye's ADAS and autonomous driving projects in China.Lead...
-
AV Project Technical Support Specialize Engineer
2 weeks ago
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeLead the Way in Automated DrivingWe are looking for a seasoned AV Project Technical Support Specialize Engineer to join our Shanghai site. In this role, you will play a vital part in ensuring the success of our projects in the automotive industry.Your Key ResponsibilitiesAct as a technical expert, supporting the development, integration, testing, and...
-
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeJob OverviewWe are seeking a highly skilled AV Function R&D Support Engineer to join our China Local Project & Product Execution team. The ideal candidate will have a strong automotive technical background, engineering capability, and understanding of autonomous vehicles and ADAS & parking function evaluation & R&D support capabilities.Key...
-
Technical Support Specialist
4 weeks ago
Shanghai, Shanghai, China Siemens Energy Full timeTechnical Support SpecialistAbout the RoleLocationChina Shanghai Shi ShanghaiCompany Siemens High Voltage Switchgear Co., Ltd., ShanghaiOrganization Grid Technologies Business UnitProduct ManagementFull / Part time Full-timeExperience Level Mid-level ProfessionalJob Title: Technical Support SpecialistDept: Export Business-OfferReport to: Export Proposal...
-
Technical Support Specialist
2 weeks ago
Shanghai, Shanghai, China Siemens Energy Full timeTechnical Support SpecialistAbout the RoleLocationChina Shanghai Shi ShanghaiCompany Siemens High Voltage Switchgear Co., Ltd., ShanghaiOrganization Grid Technologies Business UnitProduct ManagementFull / Part time Full-timeExperience Level Mid-level ProfessionalJob Title: Technical Support SpecialistDept: Export Business-OfferReport to: Export Proposal...
-
Technical Support Specialist
2 days ago
Shanghai, Shanghai, China JM Huber Corporation Full timeCompensation: $120,000 - $150,000 per annumAbout the RoleWe are seeking a skilled Technical Support Specialist to join our APAC Consumer Care team. As a key member of the team, you will provide technical support to customers and internal stakeholders, driving growth and revenue in the region.About YouTo succeed in this role, you should have a strong...
-
Technical Support Specialist
2 weeks ago
Shanghai, Shanghai, China MR China Ltd. Full timeJob Description:As a Technical Support Specialist at MR China Ltd., you will be responsible for advising OEM customers on technical inquiries related to our product range. Your duties will include analyzing and coordinating technical requirements for scheduled customer projects, as well as cooperating with our Assembly and Manufacturing team to clarify...
-
Technical Support Specialist
4 weeks ago
Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 Full timeAbout the RoleWe are seeking an experienced Technical Support Specialist to join our global technical support team at Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34. As a Developer Support Expert, you will play a critical role in ensuring that developer issues are resolved quickly and efficiently.Key ResponsibilitiesProvide technical...
-
Technical Support Specialist
4 weeks ago
Shanghai, Shanghai, China Roche Full timeThe RoleJob Summary:As a Technical Support Specialist at Roche, you will assist Principal or Lead engineers in providing IT product technical support for Field Service Engineers, customers, and other departments. Your primary goal will be to ensure timely and efficient Roche instrument service.Your Responsibilities:Under independent or guidance, cooperate...
-
IT Technical Support Specialist
4 weeks ago
Shanghai, Shanghai, China cj-smart-cargo Full timeJob Overview:CJ Smart Cargo is seeking a highly skilled IT Information Technology Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our domestic and foreign branches, ensuring the smooth operation of our ERP system and related business systems.Key Responsibilities:Provide software...
-
Technical Support Specialist
2 days ago
Shanghai, Shanghai, China NTT DATA Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team in Jiangsu, Shanghai (CN-SH), China (CN).Job SummaryThis is a great opportunity for an experienced technical professional to provide top-notch support and maintenance services for our clients.Key ResponsibilitiesProvide on-site and remote technical support for desktop...
-
Technical Sales Support Specialist
2 weeks ago
Shanghai, Shanghai, China Thermo Fisher Scientific Full timeWe are seeking a skilled Product Specialist to represent Thermo Fisher Scientific's Clinical Technologies in the GSD/CSD markets. The ideal candidate will provide technical pre-sales support, drive business growth, and collect market feedback to inform product evolution.Key responsibilities include:Providing technical support to customers on QPCR, dPCR, CE,...
-
Technical Support Specialist
2 weeks ago
Shanghai, Shanghai, China JM Huber Corporation Full timeJob SummaryThe Technical Support Specialist will provide technical support to customers and sales force, stimulating growth on key Consumer Care market segments at Direct and Distribution accounts. The role will work closely with APAC Sales and Marketing to drive opportunities and growth at Consumer Care customers.Key ResponsibilitiesProvide technical...
-
Enterprise Technical Support Specialist
2 days ago
Shanghai, Shanghai, China Corning Full timeJob SummaryWe are seeking an Enterprise Technical Support Specialist to join our team. This role will provide technical support for senior leadership team executives and ensure the highest level of confidentiality is maintained.The ideal candidate will have advanced technical troubleshooting and problem-solving skills, with experience supporting and...
-
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeAbout This RoleOur team in China seeks a highly skilled AV Function R&D Support Engineer for ADAS & parking to join our excellent Local Project & Product Execution team. The ideal candidate will have a significant automotive technical background, engineering capability, and understandings & studies of autonomous vehicles, as well as ADAS & parking function...
-
Automotive Project Manager for ADAS
2 days ago
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeOverviewWe are seeking an experienced Automotive Project Manager to lead our China-based team in the development and implementation of Advanced Driver-Assistance Systems (ADAS) and Autonomous Vehicle (AV) projects. This is a fantastic opportunity to join our innovative team at Field Support, Technical Support, & Labs.Job DescriptionThe ideal candidate will...
-
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeJob Description:As a Senior ADAS Engineer in our Field Support, Technical Support, & Labs team, you will be responsible for leading the development, integration, and testing of Mobileye's ADAS & parking functions.About the Role:This is an exciting opportunity to take part in the Automated Driving revolution. You will work closely with cross-functional teams...
-
Automotive Technology Project Manager
2 weeks ago
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeAbout the RoleWe are seeking a highly skilled Automotive Technology Project Manager to join our China Local Project & Product Execution team.Key Responsibilities:Manage the development, integration, testing, validation, and delivery of ADAS & autonomous driving projects in China.Lead internal & external development activities and coordinate tasks and...
-
Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 Full timeAbout the Role:The Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) is seeking an experienced Technical Support Specialist to join our team in C34.Job Description:We are looking for a skilled technical support specialist to provide assistance to selling partners integrating their systems with our services. As a key member of our global...
