Corning IT Support Specialist

1 month ago


Shanghai, Shanghai, China Corning Full time
About Corning

As a leader in materials science, Corning is dedicated to improving lives through innovative technologies.

Job Description

We are seeking an experienced IT Support Specialist to join our Technology Services team. In this role, you will be responsible for providing technical support and services to our global users.

Responsibilities
  • IT asset lifecycle management skills are essential for this role.
  • You will administer Active Directory and provide limited support for corporate mobile devices.
  • Familiarity with cloud applications (Microsoft and 3rd party) is required.
  • Troubleshooting Cisco VPN connectivity and remediating/minimizing anti-virus threats are also key responsibilities.
  • Additionally, you will utilize remote connection/utilization, image and deployment server utilization, and various browser support (IE, Chrome, Safari, etc.).
  • Installation/configuration of various software packages and security software are also part of this role.
  • Printer/driver troubleshooting & installation, IPT based Telephony Device Management, and ServiceNow (ticket management) utilization are other key responsibilities.
  • Deployment, configuration, and support of standard IP telephony are also part of this role.
  • Vendor engagement (as needed), cross-team interaction and collaboration, and standard device imaging via USB/PXE server(s) are additional responsibilities.
Additional Responsibilities
  • Documentation (records) management and on-boarding (Training) of new hires are also part of this role.
  • Limited support for Mac OS and hardware, end user equipment moves (disconnect/reconnect), and meeting support are additional responsibilities.
Estimated Salary Range

$65,000 - $90,000 per year.

This estimate is based on the job requirements and market conditions in the United States.

About Our Team

Our Technology Services team is committed to delivering exceptional service and support to our global users.



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