Enterprise Technical Support Specialist

4 weeks ago


Shanghai, Shanghai, China Corning Full time
Job Summary

We are seeking an Enterprise Technical Support Specialist to join our team. This role will provide technical support for senior leadership team executives and ensure the highest level of confidentiality is maintained.

The ideal candidate will have advanced technical troubleshooting and problem-solving skills, with experience supporting and diagnosing technology issues related to Active Directory, Microsoft Office 365, MAC OS, Windows OC, network services, etc.

Key Responsibilities
  • Provide technical support for senior leadership team executives, including 24/7 support.
  • Identify recurring issues and document; escalate to appropriate personnel.
  • Ensure discreet handling of all business matters and maintain the highest level of confidentiality.
  • Keep leadership informed of potential issues, including those with customers.
  • Represent the technical bridge between IT technology groups, Business Engagement, and SLT executives.
  • Follow existing processes and use standard methodologies to carry out assigned tasks.
  • Maintain knowledge of Corning processes as per IT standards.
Requirements
  • Associate degree (minimum) or equivalent work experience and knowledge.
  • Minimum three (3) years of dynamic work experience in an IT technology role.
Benefits

This position offers a competitive salary range of $80,000 - $110,000 annually, depending on qualifications and experience.

Corning is an equal opportunity employer and welcomes applications from diverse candidates. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.



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