Technical Support Specialist

4 hours ago


Shanghai, Shanghai, China JM Huber Corporation Full time

Compensation: $120,000 - $150,000 per annum

About the Role

We are seeking a skilled Technical Support Specialist to join our APAC Consumer Care team. As a key member of the team, you will provide technical support to customers and internal stakeholders, driving growth and revenue in the region.

About You

To succeed in this role, you should have a strong background in chemical engineering or a related field, with a minimum of 5 years of experience in a technical support function. You should be proficient in English and have excellent communication and problem-solving skills. Additionally, you should be able to work effectively in a project mode and possess analytical skills.

Key Responsibilities
  • Provide technical support to customers and internal stakeholders through phone, email, and on-site visits.
  • Develop and maintain relationships with key customers to drive business growth and revenue.
  • Work closely with cross-functional teams to identify and prioritize new business opportunities.
  • Conduct market research and analysis to stay up-to-date on industry trends and competitor activity.
  • Collaborate with sales teams to develop and execute sales strategies.
Requirements
  • Chemical Engineer/Chemistry degree.
  • Minimum 5 years of experience in a technical support function.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a project mode.
  • Analytical skills.

JM Huber Corporation is an equal opportunity employer.



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