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Senior Technical Support Specialist

1 month ago

Shanghai, Shanghai, China Corning Full time
Job Summary

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Corning. As a key member of our IT support team, you will be responsible for providing exceptional technical assistance to our SLT executives and employees.

About the Role

The ideal candidate will have a minimum of 3 years of experience in an IT technology role, with a strong background in technical troubleshooting and problem-solving. You will be expected to provide timely and effective support, respond to incidents, and maintain accurate records of all work performed.

In addition to your technical skills, you will also possess excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.

Key Responsibilities
  • Provide advanced technical support to SLT executives and employees, including remote desktop support and on-site visits as needed
  • Respond to and resolve technical issues related to hardware, software, and services, including installations and upgrades
  • Deploy and maintain mobile equipment such as smartphones and tablets
  • Participate in on-call rotation to provide 24/7 support
  • Identify recurring issues and document, escalating to appropriate personnel as necessary
Requirements
  • Bachelor's degree or equivalent work experience and knowledge
  • Minimum 3 years of dynamic work experience in an IT technology role
  • Advanced technical troubleshooting and problem-solving skills
  • Demonstrated experience supporting and diagnosing technology issues related to Active Directory, Microsoft Office 365, MAC OS, Windows OC, network services, etc.
  • Advance knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook), Cloud storage solutions (Box, OneDrive, etc.), Virtual Collaboration software (WebEx, Teams, Zoom, etc.)
Preferred Qualifications
  • Work experience supporting C-Suite level executives
  • Prioritization and scheduling
  • Flexibility with work schedule
  • Ability to lead a project
Benefits

We offer a competitive salary of $80,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.