High-Tech IT Support Specialist

4 weeks ago


Shanghai, Shanghai, China Corning Full time
About Corning

Corning is a leading global technology company that invents and makes life-changing materials, products, and services. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Job Title: High-Tech IT Support Specialist

The successful candidate will be part of the IT Function, leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end-to-end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT-enabled processes.

About the Role

We are seeking an experienced IT Support Specialist to join our team in Corning. The ideal candidate will have relevant technical experience in the outlined responsibilities, including IT asset lifecycle management skills, Active Directory Administration, and troubleshooting Cisco VPN connectivity. They should also be proficient in time management and task prioritization, with excellent communication and interpersonal skills.

The role will involve providing support for corporate mobile devices, familiarizing oneself with cloud applications (Microsoft and 3rd party), and remediating/minimizing anti-virus threats. Additionally, the candidate will be responsible for imaging and deployment server utilization, various browser support (IE, Chrome, Safari, etc.), installation/configuration of various software packages, printer/driver troubleshooting & installation, IPT based Telephony Device Management, ServiceNow (ticket management) utilization, and deployment, configuration, and support of standard IP telephony.

Responsibilities
  • Provide support for corporate mobile devices
  • Familiarize oneself with cloud applications (Microsoft and 3rd party)
  • Remediate/minimize anti-virus threats
  • Imaging and deployment server utilization
  • Variety of browser support (IE, Chrome, Safari, etc.)
  • Installation/configuration of various software packages
  • Printer/driver troubleshooting & installation
  • IPT based Telephony Device Management
  • ServiceNow (ticket management) utilization
  • Deployment, configuration, and support of standard IP telephony
Requirements
  • Relevant technical experience in technologies outlined in responsibilities
  • Proficient in time management and task prioritization
  • Advanced level of English language
  • Effective organization and planning skills, with ability to handle changing priorities
  • Excellent communication and interpersonal skills
Salary

The estimated salary for this position is between $70,000 and $90,000 per year, depending on qualifications and location.

Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

About Us

Corning is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



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