Technical Support Specialist

2 weeks ago

Shanghai, Shanghai, China Impact tech Inc Full time

About the Role:

At Impact.tech Inc, we're passionate about delivering exceptional customer experiences. As a Customer Solutions Support Specialist, you'll be the primary point of contact for our clients and partners, providing top-notch support and ensuring their success on our platform.

Key Responsibilities:

  • Provide timely and effective support to clients and partners via multiple channels, including online chat and ticketing systems.
  • Identify, diagnose, and resolve technical issues, escalating complex cases to senior team members as needed.
  • Collaborate with cross-functional teams to develop and implement processes that improve customer satisfaction and product quality.

What You'll Bring:

  • A strong educational background and 2-4 years of experience in customer support, SaaS companies, marketing, or related fields.
  • Fluent English communication skills, with the ability to write and speak clearly and concisely.
  • Excellent analytical and problem-solving skills, with a keen eye for detail and a passion for continuous learning.
  • A proactive and customer-focused attitude, with a strong sense of responsibility and a willingness to learn and grow.

What We Offer:

  • A hybrid work environment that balances flexibility and collaboration.
  • A responsible PTO policy that supports work-life balance.
  • A comprehensive benefits package, including private health insurance, mental health and wellness support, and restricted stock units.

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