APAC Tech Support Specialist

2 weeks ago


Shanghai, Shanghai, China abercrombie-fitch-co. Full time

Job Summary

Abercrombie & Fitch Co. is seeking a highly skilled APAC Tech Support Specialist to join our team. As a key member of our IT department, you will play a crucial role in providing daily support to our stores and office in Mainland China.

Key Responsibilities

  • Support new in-store technologies, including Shopdog, customer loyalty, printers, MDM, and 4G routers.
  • Implement and support new store openings in Mainland China, focusing on the above in-store technologies.
  • Provide support to the Shanghai Home Office and coordinate with vendors, emphasizing the new in-store technologies.

Requirements

  • 3 years of IT supporting roles in retail or relevant industries/companies.
  • Basic knowledge in local Windows and Mac users support, Network L1 support.
  • Basic knowledge in ADS, related experiences in dealing with MDM.
  • Excellent communication skills in both English and Chinese.

About Abercrombie & Fitch Co.

Abercrombie & Fitch Co. is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer. We're committed to creating an inclusive culture where everyone is free to share ideas.

What We Offer

  • Incentive bonus program.
  • Annual companywide review process.
  • Flexible spending accounts.
  • Medical, dental, and vision insurance.
  • Life and disability insurance.
  • Associate assistance program.
  • Paid parental and adoption leave.
  • Access to fertility and adoption benefits through Carrot.
  • Access to mental health and wellness app, Headspace.
  • Paid Caregiver Leave.
  • Mobile Stipend.
  • Paid time off & one paid volunteer day per year, allowing you to give back to your community.
  • Work from anywhere (Mondays and Fridays are 'work from anywhere' days for most roles & six work from anywhere weeks per year).
  • Seven associate wellness half days per year.
  • Merchandise discount on all of our brands.
  • Opportunities for career advancement, we believe in promoting from within.
  • Access to multiple Associate Resource Groups.
  • Global team of people who will celebrate you for being YOU.

Equal Opportunity Employer



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