APAC IT Support Specialist

1 month ago


Shanghai, Shanghai, China abercrombie-fitch-co. Full time
Job Description:

Abercrombie & Fitch Co. is seeking an APAC IT Support Specialist to join our team in a crucial role that will play a pivotal part in daily IT support from our stores and office.

This position requires working closely with different IT teams both domestically and with HO IT team, necessitating fluency in both English and Chinese for effective communication with stakeholders.

Responsibilities:
  • Support New In-store Technology: Provide assistance for new in-store technologies introduced by CDIP, including Shopdog, customer loyalty, printers, MDM, and 4G routers.
  • Support New Store Openings: Focus on implementing and supporting the above in-store technologies for new store openings in Mainland China (MLC).
  • Support Shanghai Home Office (SHO) and Vendor Coordination: Offer support to the Shanghai Home Office and coordinate with vendors, emphasizing the new in-store technologies mentioned above.
Requirements:
  • 3 years of IT supporting roles in retail or relevant industries/companies.
  • Basic knowledge in local Windows and Mac users support, Network L1 support.
  • Basic knowledge in ADS, related experiences in dealing with MDM.
  • Excellent communication skills in both English and Chinese.
Benefits:
  • Incentive bonus program
  • Annual companywide review process
  • Flexible spending accounts
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Associate assistance program
  • Paid parental and adoption leave
  • Access to fertility and adoption benefits through Carrot
  • Access to mental health and wellness app, Headspace
  • Paid Caregiver Leave
  • Mobile Stipend
  • Paid time off & one paid volunteer day per year, allowing you to give back to your community
  • Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles & six work from anywhere weeks per year)
  • Seven associate wellness half days per year
  • Merchandise discount on all of our brands
  • Opportunities for career advancement, we believe in promoting from within
  • Access to multiple Associate Resource Groups
  • Global team of people who will celebrate you for being YOU
Estimated Salary:

$65,000 - $80,000 per annum, depending on experience and qualifications.



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