Associate Banking Operations Specialist

1 day ago

Shanghai, Shanghai, China WELLS FARGO BANK Full time

We are seeking a skilled Associate Banking Operations Specialist to join our team at Wells Fargo Bank. As an Associate Banking Operations Specialist, you will play a critical role in ensuring the smooth operation of our cash processing systems.

About the Role

This position is responsible for providing quality service to both internal and external customers across the APAC region. You will be working closely with the APAC Processing Team to deliver high-quality results in a timely manner.

The successful candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. They will be able to work effectively in a team environment and take ownership of tasks and projects.

Responsibilities
  • Preparation of inbound cash payments for completion by the Processing Team, including logging into various online banking portals, downloading bank statements, and preparing documentation for validation and sanction screening as required.
  • Providing back-up support to review the validation and screening process as required by the APAC Processing Team Manager.
  • Responsible for reviewing EDI rejection queues and taking action as per policy and procedure, which may include liaising with customers and internal stakeholders such as Account Managers and Commercial Teams.
  • Timely escalation of any issues or concerns directly to the APAC Cash Desk & Processing Manager.
  • Collaborating with the team, including but not limited to the Operations team, to work through and resolve any issues, taking ownership to resolve those assigned to you and providing regular updates until successfully resolved.

You will also be responsible for completing all reconciliation and reporting as required, providing support and guidance to junior team members to help build their knowledge and experience within the APAC Processing Team, and providing back-up support to other team members within Operations as required.

This role requires strong risk management skills, with a focus on identifying and escalating potential risks and control gaps, as well as implementing effective controls to mitigate these risks. The successful candidate will be able to communicate complex ideas clearly and effectively, both verbally and in writing.

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. We also provide comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Requirements
  • 6+ months of operations support experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
  • Fluency in Mandarin and English, both written and verbal.
  • At least 2 years' experience gained in a banking environment or equivalent.
  • Proficiency with Microsoft Office applications, including Excel.
  • Able to work in a high-functioning positive team environment, with minimal supervision.
  • High degree of accuracy and attention to detail required.

We value diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

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