Technical Support Specialist

1 week ago


Shanghai, Shanghai, China CNES Beijing Bokai Technology Co., Ltd. Full time
Job Description:

CNES Beijing Bokai Technology Co., Ltd. is seeking a highly skilled Zoom Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support and customer service to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting for Zoom-related issues.
  • Assist clients with video and telephony-based products.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain in-depth knowledge of Zoom products and services.
  • Stay up-to-date with industry trends and best practices in technical support and customer service.
Requirements:
  • Degree in IT/Computer Science/Electronics & Communication or higher.
  • Fluent in English.
  • Experience in Tier II level Technical Support and Customer Service.
  • Knowledge of firewall and networking.
  • Proficiency in Zoom, Zoom market, Zoom room, and MS Teams.
  • Understanding of networking concepts, protocols, and troubleshooting methodologies.
  • Familiarity with SIP, Telephony, and H323 Protocols.
  • Relevant certifications (e.g., CompTIA Network+, Cisco CCNA).


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