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Technical Support Specialist

2 months ago

Shanghai, Shanghai, China PTC Full time
{"h1": "Transforming the Physical World with PTC", "p": "At PTC, we're leading the way in transforming the physical world by bringing together the digital and physical realms. Our software enables companies to improve operations, create better products, and empower people in all aspects of their business.

As a Technical Support Specialist, you'll play a crucial role in providing solutions and root cause analysis for medium complexity customer issues, using a customer-centered approach. You'll collaborate and coordinate with internal teams and stakeholders to resolve issues quickly, adhering to quality and security processes and procedures.

In addition to your technical expertise, you'll have the opportunity to contribute to our Knowledge Centric Service, creating and sharing knowledge to ensure customer success on the web. You may also have the chance to act as a Digital Success Engineer (DSE), optimizing and curating our knowledge base and driving the adoption of our Knowledge Management practices across the organization.

As an Organizational Contributor, you'll provide support to the organization, participating in activities such as Innovation Lab, Internal Auditor, and Mentorship.

To succeed in this role, you'll need:

* A Bachelor's Degree and 2 years of professional experience in a computer Science field or 4+ years of related experience on ALM domain
* Excellent communication skills and a team player
* Strong interpersonal and Korean communication skills, with the ability to collaborate effectively with diverse teams and clients
* Familiarity with basic knowledge of operating systems, networks, Java, and databases
* Strong Self-Learning Skills: Ability to learn on the fly for different products and modules
* Good Communication: Strong interpersonal and Korean communication skills, with the ability to collaborate effectively with diverse teams and clients
* Korean language is a plus

If you're passionate about problem-solving through innovation and are looking for a challenging and rewarding career, we encourage you to explore this opportunity with us.

At PTC, we respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.

We look forward to hearing from you"}