Customer Success Specialist

3 days ago

Shanghai, Shanghai, China CTW Full time
Job Title: Customer Success Specialist

We are seeking a highly skilled Customer Success Specialist to join our team at CTW. As a key member of our customer support team, you will be responsible for providing exceptional support to English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide top-notch customer support to English-speaking players, ensuring their issues are resolved efficiently and effectively.
  • Analyze player feedback to identify trends and areas for improvement, providing actionable insights to our development team.
  • Assist in the localization of game content and community materials to enhance player engagement and satisfaction.
  • Develop and implement strategies to improve customer satisfaction and retention, driving business growth and revenue.

Requirements:

  • Excellent English language skills, with a strong command of grammar, vocabulary, and communication.
  • Strong customer service and communication skills, with a proven track record of delivering exceptional support.
  • Deep interest in games and otaku culture, with a solid understanding of the gaming market, culture, and terminology in English-speaking regions.

Nice to Have:

  • Proficiency in additional languages, enhancing our team's global reach and capabilities.
  • Experience working in an international team, with a strong understanding of cultural differences and nuances.
  • Background in customer success or support roles in the gaming industry, with a proven ability to drive business growth and revenue.

Benefits:

  • Comprehensive benefits package, including health insurance and retirement plans.
  • Free meals and snacks, promoting a healthy and productive work environment.
  • Opportunities for professional development and growth, with a focus on employee satisfaction and retention.
  • Flexible working hours, with a balance between work and personal life.

At CTW, we are committed to innovation and excellence, leveraging AI and machine learning to drive business growth and revenue. Join our team and be part of a dynamic and forward-thinking organization, shaping the future of the gaming industry.

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