Customer Solutions Specialist
3 days ago
At Impact Tech Inc, we are passionate about delivering exceptional customer experiences. As a Customer Solutions Specialist, you will play a critical role in ensuring our clients achieve their goals through our cutting-edge partnership automation platform.
Your Responsibilities:- Provide top-notch product support to our clients and partners, ensuring their satisfaction and success.
- Quickly understand, diagnose, and resolve issues, providing timely and effective answers to client inquiries through online chat and ticket systems.
- Participate in and customize online issue handling processes, contributing to the development of our knowledge base.
- Become a platform expert, identifying common client challenges and collaborating with cross-functional teams to address client needs and improve our products.
- Bachelor's degree or higher.
- 2-4 years of experience in customer technical support, SaaS companies, marketing, alliance/partner marketing, or service quality management.
- Proficient English language skills, with the ability to communicate effectively with teams and clients.
- Strong analytical and problem-solving skills, with a keen eye for detail.
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts.
- Ability to work in a fast-paced environment, prioritize tasks, and manage time effectively.
- Strong sense of responsibility, with a proactive and collaborative approach to work.
- Familiarity with Google Suite, Microsoft Office, and Confluence.
- Knowledge of API, FTP, JavaScript, HTML/CSS, and Affiliate Marketing is a plus.
- Hybrid work environment.
- Responsible PTO policy.
- 6 months paid primary caregiver leave.
- Private health insurance.
- Mental health and wellness support.
- Restricted stock units.
- Internet allowance.
- Technology stipend.
- Bi-weekly lunches.
- Training and development opportunities.
Impact Tech Inc is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from talented individuals from all backgrounds.
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