Customer Solutions Specialist

3 days ago


Shanghai, Shanghai, China Impact tech Inc Full time
Customer Solutions Specialist

At Impact Tech Inc, we are passionate about delivering exceptional customer experiences. As a Customer Solutions Specialist, you will play a critical role in ensuring our clients achieve their goals through our cutting-edge partnership automation platform.

Your Responsibilities:
  • Provide top-notch product support to our clients and partners, ensuring their satisfaction and success.
  • Quickly understand, diagnose, and resolve issues, providing timely and effective answers to client inquiries through online chat and ticket systems.
  • Participate in and customize online issue handling processes, contributing to the development of our knowledge base.
  • Become a platform expert, identifying common client challenges and collaborating with cross-functional teams to address client needs and improve our products.
Your Qualifications:
  • Bachelor's degree or higher.
  • 2-4 years of experience in customer technical support, SaaS companies, marketing, alliance/partner marketing, or service quality management.
  • Proficient English language skills, with the ability to communicate effectively with teams and clients.
  • Strong analytical and problem-solving skills, with a keen eye for detail.
  • Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage time effectively.
  • Strong sense of responsibility, with a proactive and collaborative approach to work.
  • Familiarity with Google Suite, Microsoft Office, and Confluence.
  • Knowledge of API, FTP, JavaScript, HTML/CSS, and Affiliate Marketing is a plus.
What We Offer:
  • Hybrid work environment.
  • Responsible PTO policy.
  • 6 months paid primary caregiver leave.
  • Private health insurance.
  • Mental health and wellness support.
  • Restricted stock units.
  • Internet allowance.
  • Technology stipend.
  • Bi-weekly lunches.
  • Training and development opportunities.

Impact Tech Inc is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from talented individuals from all backgrounds.



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