Customer Success Specialist

2 months ago

Shanghai, Shanghai, China CTW Full time

Job Summary

We are seeking a highly skilled Customer Success Specialist to join our team at CTW. As a key member of our customer support team, you will be responsible for providing exceptional support to English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide top-notch customer support to English-speaking players, responding to their inquiries and resolving issues in a prompt and professional manner.
  • Analyze player feedback to identify trends and areas for improvement, providing actionable insights to inform business decisions.
  • Collaborate with the development team to localize game content and community materials, enhancing player engagement and satisfaction.
  • Develop and implement strategies to improve customer satisfaction and retention, driving business growth and revenue.

Requirements

To be successful in this role, you will need:

  • Excellent English language skills, with the ability to communicate complex ideas clearly and concisely.
  • Strong customer service and communication skills, with a proven track record of delivering exceptional results.
  • A deep interest in games and otaku culture, with a strong understanding of the gaming market, culture, and terminology in English-speaking regions.

Preferred Qualifications

We are looking for candidates with:

  • Proficiency in additional languages, with the ability to communicate effectively with players from diverse backgrounds.
  • Experience working in an international team, with a strong understanding of cultural nuances and differences.
  • A background in customer success or support roles in the gaming industry, with a proven track record of driving business growth and revenue.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on career advancement and success.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.

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