Customer Success Account Manager-Digital Native

3 weeks ago

Shanghai, Shanghai, China Microsoft Full time

Overview

At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. We believe in creating life-changing innovations that impact billions of lives around the world. As a Customer Success Account Manager, you'll play a critical role in helping us achieve our mission.

Responsibilities

Customer Relationship Management

  • Develop and maintain strong relationships with key customer stakeholders and technical professionals to ensure quality solution delivery and health.
  • Identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders to facilitate the achievement of customer business objectives.
  • Partner with the account team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives.

Technical Relevance

  • Understand and align Microsoft solutions and technical capabilities with customer needs and priorities.
  • Identify complex customer scenarios and align with technical specialists to identify relevant cross-cloud technology solutions.
  • Strengthen Microsoft's position in the customers' cloud technology marketplace against competitors.

Customer Success Leadership

  • Engage in conversations with customers and demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  • Align Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy.
  • Lead the strategic execution of program planning and customer-facing program reviews to address agreed-upon customer outcomes and account priorities.

Benefits

  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

Requirements

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience

Microsoft is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

  • Customer Success Account Manager-Digital Native

    3 weeks ago

    Shanghai, Shanghai, China Microsoft Full time

    OverviewAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. As a Customer Success Account Manager-Digital Native, you'll be responsible for delivering and operating...

  • Customer Success Account Manager-Digital Transformation Expert

    2 months ago

    Shanghai, Shanghai, China Microsoft Full time

    Unlock Customer Success with MicrosoftAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our customers achieve their business objectives by accelerating their value realization across our Digital Cloud platforms.Key...

  • Customer Success Account Manager

    1 month ago

    Shanghai, Shanghai, China Microsoft Full time

    Unlock Customer Success with MicrosoftAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our customers achieve their business objectives by accelerating their value realization across our Digital Cloud platforms.Key...

  • Customer Success Manager

    4 weeks ago

    Shanghai, Shanghai, China goFLUENT Full time

    Unlock Your Potential as a Customer Success Manager at goFLUENTAt goFLUENT, we're revolutionizing the language learning market by empowering companies to design comprehensive digital training strategies for their employees. As a mission-driven SaaS company, we're passionate about ensuring every employee has an equal opportunity to succeed in the workplace,...

  • Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China goFLUENT Full time

    At goFLUENT, we're revolutionizing the language learning market globally, empowering companies to design comprehensive digital training strategies for their employees. Leveraging a unique blend of AI-powered technology, our platform accelerates the language learning process. As a mission-driven SaaS company, we're passionate about ensuring every employee has...

  • Customer Success Manager

    6 days ago

    Shanghai, Shanghai, China Siemens Mobility Technologies (Beijing) Co., Ltd Full time

         Why Siemens Mobility Technologies?     You will be part of a team that creates the next-generation digital platform in the railway industry, working closely with local mobility technical experts to reshape the future of maintenance and improve efficiency, quality, and safety.     What role will you play?     Overview:This is an...

  • Customer Success Account Manager

    6 days ago

    Shanghai, Shanghai, China Microsoft Full time

    OverviewAt Microsoft, we're committed to empowering every person and organization to achieve more. As a key member of our Customer Experience & Success (CE&S) organization, you'll play a critical role in delivering exceptional customer experiences and driving business growth.The Global Customer Success (GCS) organization is leading the effort to create a...

  • Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China Altium Full time

    About the RoleAltium is seeking a highly skilled Customer Success Senior Manager to join our team. As a key player in ensuring our customers achieve their desired outcomes, you will be responsible for building strong relationships, understanding customer needs, and providing exceptional support and guidance to help them maximize the value of our integrated...

  • Digital Account Manager

    1 month ago

    Shanghai, Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full time

    Job Title: Digital Account ManagerAs a Digital Account Manager at DLG SA, you will be responsible for designing, planning, and executing unique digital marketing strategies in the fields of Social Media, E-commerce, and Social CRM in China.Key Responsibilities:Act as the key contact person for the client at DLG SA, carrying out daily relationship...

  • Customer Success Account Manager

    2 months ago

    Shanghai, Shanghai, China Microsoft Full time

    About the RoleMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our...

  • Strategic Customer Success Consultant

    6 days ago

    Shanghai, Shanghai, China Veeva Systems Full time

    The RoleVeeva is committed to customer success, and we're establishing a Customer Success Management (CSM) team to work alongside our product, sales, and services teams to help customers achieve higher levels of success.The Customer Success Manager will provide strategic guidance to named China SFA customers to increase the value they get from China SFA,...

  • Digital Account Manager

    2 months ago

    Shanghai, Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full time

    **Job Summary**As a Digital Account Manager at Digital Luxury Group, DLG SA, you will be responsible for designing, planning, and coordinating the execution of unique digital marketing strategies in the fields of Social Media, E-commerce, and Social CRM in China.**Key Responsibilities**Act as the key contact person for the client at DLG SA, carrying out...

  • Senior Digital Account Executive

    6 days ago

    Shanghai, Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full time

    {"Responsibilities": " As a Senior Digital Account Executive at DLG (Digital Luxury Group), your role will be to support the Account Manager in day-to-day execution and effectively manage communication between clients and the Creative Team regarding briefs and feedback. KEY RESPONSIBILITIES Support the Account Manager and Creative...

  • Digital Account Executive

    1 month ago

    Shanghai, Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full time

    Job Title: Digital Account ExecutiveAt Digital Luxury Group, DLG SA, we are seeking a highly skilled Digital Account Executive to join our team. As a Digital Account Executive, you will play a key role in coordinating and executing digital projects in partnership with our Account Service and Creative Teams, for a range of leading luxury...

  • Customer Success Manager

    2 weeks ago

    Shanghai, Shanghai, China Veeva Systems Full time

    The RoleVeeva is expanding its customer success efforts by establishing a Customer Success Management (CSM) team. This team will work alongside product, sales, and services teams to help customers achieve higher levels of success.The Customer Success Manager will provide strategic guidance to named China SFA customers to increase the value they get from...

  • Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China NielsenIQ Full time

    Job DescriptionAs a Customer Success Manager at NielsenIQ, you will be responsible for driving client satisfaction and growth through strategic account management and exceptional customer service.Key Responsibilities:Conduct performance reviews for direct reports and provide coaching and development opportunities to ensure team members are equipped to meet...

  • Digital Customer Engagement Manager

    3 weeks ago

    Shanghai, Shanghai, China SAP Full time

    About the RoleThe Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services organization, responsible for delivering exceptional customer experiences across the globe. This role oversees the entire customer lifecycle, from contract signing to renewal, ensuring seamless service delivery and high customer satisfaction.Key...

  • Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China SAS Full time

    About the RoleThe Customer Success Team at SAS is seeking a highly skilled Customer Success Manager to manage a portfolio of accounts in China. As a Customer Success Manager, you will be responsible for driving adoption, increasing consumption, and retaining customers through a programmatic approach using customer success plans, engagement plans, and...

  • Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Customer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.The Asia Global...

  • Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Customer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide.As a Customer Success Manager, you will be a key member of the Asia Global Selling ESM Team, providing critical support to Account...