Customer Success Account Manager

7 days ago


Shanghai, Shanghai, China Microsoft Full time

Overview

At Microsoft, we're committed to empowering every person and organization to achieve more. As a key member of our Customer Experience & Success (CE&S) organization, you'll play a critical role in delivering exceptional customer experiences and driving business growth.

The Global Customer Success (GCS) organization is leading the effort to create a differentiated and connected customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

We're looking for a highly skilled and experienced Cloud expert to join our team as a Customer Success Account Manager. As a Cloud expert, you'll be responsible for leading the delivery and support of cloud solutions to our strategic enterprise customers, leveraging your technical expertise, business acumen, and industry perspectives to drive customer success.

Key Responsibilities

  • Customer Relationship Management: You'll create, influence, and evolve healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health.
  • Customer Success Leadership: You'll partner with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, and prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes.
  • Customer Success Leadership - Customer Strategy and Growth: You'll drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  • Technical Relevance: You'll leverage foundational industry, technical expertise, and visionary mindset to enable customer success.

What We Offer

  • Industry leading healthcare
  • Excellent compensation and benefits package
  • Opportunities to network and connect
  • Generous time away


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