Senior Customer Success Manager
3 weeks ago
Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide.
The Asia Global Selling Existing Seller Management (ESM) team is seeking a results-oriented Customer Success Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, you will be a key member of the Asia Global Selling ESM Team, providing critical support to Account Management teams in identifying more growth opportunities from our existing Selling Partner's profile, as well as optimizing existing work processes and developing tools & mechanisms to improve Account Management efficiency.
Key Responsibilities:- Work closely with the Account Management team to manage and drive critical programs
- Leverage data tools such as Excel, SQL to manage opportunities for multiple Seller programs driving the Asia Global Selling ESM business
- Interact with multiple stakeholders / business teams to translate ambiguous requirements to execution
- Builds trust with Sales partners and fosters a collaborative team environment with all stakeholders
- Structures work flow across the team to effectively prioritize operational support activities
- Work relentlessly to improve existing processes and using data-driven decision making to make recommendations for systems, process, and business improvements
- Develop SOPs, workflows, metrics, reports or other tools to assist Sales teams maximize productivity
- 10+ years of professional experience in sales operations, program management, or other related field
- Experience in developing SOP/Tools and build mechanism for complicated working process
- Excellent communication in both English and Mandarin
- Ability to work in a fast-paced environment and build partnerships with a wide range of stakeholders
- Strong project management / time management skills are a must
-
Senior Customer Success Manager
2 weeks ago
Shanghai, Shanghai, China Qorvo Full timeAs a Senior Customer Success Manager at Qorvo, you will be responsible for guiding customers from project inception to mass production, ensuring they have the necessary support to implement Qorvo's IoT solutions. Your goals will be to achieve new design wins and reduce time-to-market for customer projects.Key Responsibilities:Manage and prioritize your...
-
Senior Customer Success Manager
4 weeks ago
Shanghai, Shanghai, China Qorvo Full timeCustomer Success ManagerQorvo is seeking a highly skilled Customer Success Manager to join our team in Shanghai. As a key member of our Customer Success team, you will be responsible for guiding customers from project inception to mass production, ensuring they have the necessary support to implement Qorvo's IoT solutions.Key Responsibilities:Develop and...
-
Senior Customer Success Manager
4 weeks ago
Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full timeCustomer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.We are seeking a...
-
Customer Success Manager
1 month ago
Shanghai, Shanghai, China Qorvo Full timeJob Title: Customer Success ManagerQorvo is seeking a highly skilled Customer Success Manager to join our team in Shanghai. As a key member of our Customer Success team, you will be responsible for guiding customers from project inception to mass production, ensuring they have the best possible experience with our IoT solutions.Key Responsibilities:Develop...
-
Customer Success Manager
1 month ago
Shanghai, Shanghai, China Altium Full timeAbout the RoleAltium is seeking a highly skilled Customer Success Senior Manager to join our team. As a key player in ensuring our customers achieve their desired outcomes, you will be responsible for building strong relationships, understanding customer needs, and providing exceptional support and guidance to help them maximize the value of our integrated...
-
Customer Success Manager
1 month ago
Shanghai, Shanghai, China Qorvo Full timeKey Responsibilities: Guide clients from project initiation to full-scale production, advising on the implementation of Qorvo's IoT solutions. Your objectives include securing new design wins and minimizing time-to-market for client projects. Oversee and prioritize the workload of your Customer Success team, reporting to the global Customer Success senior...
-
Customer Success Manager
1 month ago
Shanghai, Shanghai, China Qorvo Full timeKey Responsibilities: Oversee the journey of clients from initial project phases to full-scale production, guiding them on the integration of Qorvo's IoT technologies. The primary objectives include securing new design opportunities and minimizing project timelines. Direct and prioritize the tasks of your Customer Success team, reporting to the global...
-
Senior Customer Success Manager
1 month ago
Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full timeCustomer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide.As a Customer Success Manager, you will be a key member of the Asia Global Selling ESM Team, providing critical support to Account...
-
Senior Customer Success Manager
1 month ago
Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full timeCustomer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.We are seeking a...
-
Customer Success Manager
3 weeks ago
Shanghai, Shanghai, China SAS Full timeAbout the RoleThe Customer Success Team at SAS is seeking a highly skilled Customer Success Manager to manage a portfolio of accounts in China. As a Customer Success Manager, you will be responsible for driving adoption, increasing consumption, and retaining customers through a programmatic approach using customer success plans, engagement plans, and...
-
Customer Success Manager
2 weeks ago
Shanghai, Shanghai, China Veeva Systems Full timeThe RoleVeeva is expanding its customer success efforts by establishing a Customer Success Management (CSM) team. This team will work alongside product, sales, and services teams to help customers achieve higher levels of success.The Customer Success Manager will provide strategic guidance to named China SFA customers to increase the value they get from...
-
Customer Success Manager
7 days ago
Shanghai, Shanghai, China Siemens Mobility Technologies (Beijing) Co., Ltd Full timeWhy Siemens Mobility Technologies? You will be part of a team that creates the next-generation digital platform in the railway industry, working closely with local mobility technical experts to reshape the future of maintenance and improve efficiency, quality, and safety. What role will you play? Overview:This is an...
-
Customer Success Manager
2 weeks ago
Shanghai, Shanghai, China Altium Full timeAbout AltiumAltium is a leading provider of software for the design, development, and manufacturing of electronic products. Our innovative solutions empower engineers and companies to create innovative products that transform industries.About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you...
-
Customer Success Manager
3 weeks ago
Shanghai, Shanghai, China NielsenIQ Full timeJob SummaryAs a Customer Success Manager at NielsenIQ, you will be responsible for delivering exceptional customer experiences that drive business growth and loyalty. You will work closely with clients to understand their needs and develop tailored solutions that meet their goals. Your expertise in customer success will enable you to identify opportunities...
-
Customer Success Manager
1 month ago
Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full timeCustomer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide.As a Customer Success Manager, you will be a key member of the Asia Global Selling ESM Team, providing critical support to Account...
-
Customer Success Manager
1 month ago
Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full timeCustomer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.The Asia Global...
-
Customer Success Manager
3 weeks ago
Shanghai, Shanghai, China goFLUENT Full timeAt goFLUENT, we're revolutionizing the language learning market globally, empowering companies to design comprehensive digital training strategies for their employees. Leveraging a unique blend of AI-powered technology, our platform accelerates the language learning process. As a mission-driven SaaS company, we're passionate about ensuring every employee has...
-
Customer Success Manager
4 weeks ago
Shanghai, Shanghai, China goFLUENT Full timeUnlock Your Potential as a Customer Success Manager at goFLUENTAt goFLUENT, we're revolutionizing the language learning market by empowering companies to design comprehensive digital training strategies for their employees. As a mission-driven SaaS company, we're passionate about ensuring every employee has an equal opportunity to succeed in the workplace,...
-
Customer Success Account Manager
1 month ago
Shanghai, Shanghai, China Microsoft Full timeUnlock Customer Success with MicrosoftAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our customers achieve their business objectives by accelerating their value realization across our Digital Cloud platforms.Key...
-
Customer Success Manager
7 days ago
Shanghai, Shanghai, China Altium Full timeAbout the Role: As a Customer Success Senior Manager for our SaaS product Altium 365CN, you will be a key player in ensuring our customers achieve their desired outcomes through the use of our industrial software solutions. You will be responsible for building strong relationships, understanding customer needs, and providing exceptional support and guidance...