Senior Customer Success Manager

3 weeks ago


Shanghai, Shanghai, China Qorvo Full time

As a Senior Customer Success Manager at Qorvo, you will be responsible for guiding customers from project inception to mass production, ensuring they have the necessary support to implement Qorvo's IoT solutions. Your goals will be to achieve new design wins and reduce time-to-market for customer projects.

Key Responsibilities:

  • Manage and prioritize your Customer Success team's workload, reporting into the global Customer Success senior manager.
  • Collaborate closely with sales, marketing, and customers to align support activities with project requirements.
  • Develop proof-of-concepts and demonstrators using Qorvo products, leveraging your knowledge of Ultra-wideband, Matter, Thread, Zigbee, and Bluetooth protocols.
  • Plan and execute software integration, debug customer issues, and develop new application features.
  • Collaborate with engineering teams and provide feedback on how to improve our development kits.

Requirements:

  • Experienced software developer proficient in C programming, bare-metal, and Embedded Linux.
  • Strong communicator with a track record in technical customer-focused roles.
  • Experience in semiconductor application support is highly valued.
  • Proven experience in people management, including planning deliverables and guiding team performance.
  • Familiarity with IoT protocols such as Ultra-wideband, Matter, Thread, Zigbee, or Bluetooth is an asset.

What We Offer:

  • Work for a global leader in scalable and dynamic RF solutions.
  • A competitive salary package, in line with your expertise.

The ideal candidate will have a strong technical background, excellent communication skills, and experience in customer-focused roles. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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