Customer Success Advocate

2 weeks ago


Shanghai, Shanghai, China SAS Full time

About the Opportunity

The Customer Success Team at SAS is seeking a highly skilled Customer Success Manager to drive adoption, increase consumption, and retain customers in China. As a Customer Success Manager, you will serve as the primary point of contact for customers, develop strong relationships, and become a trusted advisor to our customers.

Key Responsibilities

  • Partner with customers to understand their business problems and develop solutions that meet their needs.
  • Develop and implement customer success plans to drive adoption and growth.
  • Communicate effectively with customers and internal stakeholders to ensure alignment and success.
  • Monitor customer satisfaction and identify opportunities for improvement.
  • Collaborate with cross-functional teams to ensure consistency and quality of customer success initiatives.

Requirements

  • 5+ years of experience in sales, business partner relationship development, or technical functions within the technology industry.
  • IT or software-driven technical background with customer-facing experience is highly preferred.
  • Ability to work in a fast-paced environment and adapt to changing customer needs.
  • Good written, verbal, and interpersonal communication skills in Mandarin and English.
  • Bachelor's degree, preferably in Business, Marketing, MIS, or related field.

About SAS

SAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence and answers. We are a debt-free, multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career with flexibility and world-class employee experience.



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